Administration Care Coordinator in Bridport

Operational and Administrative Support

• Work as part of the PCN Administration Team, supporting the smooth running of day-to-day administrative processes across member practices.
• Provide flexible administrative support during periods of leave, absence or increased workload, including patient contact, appointment booking, correspondence and inbox management where required.
• Support the coordination of PCN services and pathways, including referrals, waiting lists, caseloads, clinic preparation and follow-up actions.
• Assist with the development and maintenance of operational systems, including SystmOne templates, rotas, searches, appointment structures and administrative processes.
• Maintain accurate records and support consistent, efficient ways of working across PCN services, escalating issues appropriately and contributing to service improvement where required.

Population Health and Data Insight

• Run proactive searches and population health reports using SystmOne and other systems to identify patients who may benefit from PCN services and targeted interventions.
• Use population health data, Dorset Intelligence and Insight Service tools and local datasets to support proactive care, service planning and targeted patient support.
• Review service uptake and digital engagement data to support service improvement and PCN planning.
• Maintain accurate datasets and support data quality processes across digital and care coordination systems.

Communication and Engagement

• Act as the main point of coordination for PCN digital communications, including website updates, social media content, newsletters and digital campaigns.
• Develop and maintain promotional materials to increase awareness and uptake of PCN services, digital healthcare tools and patient support programmes.
• Work with administrative colleagues to ensure communications tasks are shared appropriately and that website and social media content remains accurate, timely and consistent.
• Support patient and staff engagement with PCN services by helping to promote new initiatives, gather feedback and identify opportunities to improve communication.

Digital Systems and Service Support

• Support the day-to-day use of digital tools and systems across the PCN, helping colleagues and patients to use them effectively where appropriate.
• Support the administrative coordination and practical implementation of digital healthcare technologies, including healthcare apps, remote monitoring tools and shared care records.
• Support established PCN digital projects and service developments by helping with administration, communication, data gathering and system updates.
• Identify and escalate issues, feedback or opportunities for improvement relating to digital tools, workflows or patient access.

Education and Support

• Provide first-line support for basic digital queries from colleagues and patients, escalating technical or complex issues to the appropriate IT or digital support service.
• Support colleagues to build confidence in using agreed digital tools, systems and processes through informal guidance and practical support.
• Support patients to access and use digital health technologies where appropriate, including signposting to relevant information or resources.
• Troubleshoot basic IT, software and system issues relating to digital tools used across the PCN, escalating to IT support or management where needed.