At a Glance
- Tasks: Welcome guests and ensure a serene spa experience while managing bookings and queries.
- Company: Join the Brend Collection, a family-run leader in West Country hospitality.
- Benefits: Competitive pay, monthly tips, discounts, free meals, and shuttle service.
- Other info: Flexible hours with opportunities for training and progression in a supportive environment.
- Why this job: Be part of a team that prioritises wellbeing and customer satisfaction in a stunning coastal setting.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude.
The predicted salary is between 18900 - 23100 £ per year.
Source Spa and Wellness at Saunton Sands Hotel is North Devon’s finest coastal spa that has established a new benchmark in soulful and physical wellbeing.
Set atop the cliffs, our spa overlooks the awe-inspiring dunes of the World Heritage Biosphere, rolling waves of the Atlantic Ocean and miles of golden sands.
Why Join Us?
- Competitive rates of pay
- Share of staff tips that are given out monthly
- Training & progression opportunities
- 10% discount at any Brend Collection establishment
- Discounted hotel stays at any Brend Collection establishment
- Access to Hospitality Rewards, which include 100’s of discounts, from Boots to Asda.
- Access to our Hospitality Action, Employee Assistance Program which includes support around mental health, financial difficulties, addiction & more.
- We provide a free shuttle bus from Barnstaple via Braunton and back again throughout the day.
Our car park is also free of charge for our staff on duty and meals are also provided on duty, saving you money.
As a Spa Receptionist, you will be the first point of contact for Source Spa & Wellness; welcoming guests on arrival and taking care of them during their stay in the spa, proactively assisting them with enquiries and ensuring the first-class spa and wellbeing experience our clients expect.
Every step of our customer journey should ooze serene spa sophistication; our guests should feel special at each visit and leave relaxed and rejuvenated.
What will I be doing?
As a Spa Receptionist at Saunton Sands Hotel , you will ensure all guest needs are looked after during their experience with us, demonstrating that you are genuinely interested in their wellbeing.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Offer a high level of consistent, friendly and efficient care and build up a rapport with guests
- Provide spa tours to all members and spa guests upon arrival
- Ensure that all guest bookings are accurate and precise
- Deal with all guest queries – by phone, post, online and face-to-face
- Maintain a good knowledge of all products and treatments (product and treatment training will be provided)
- Consistently achieve sales targets
- Identify and maximise sales opportunities in all guest queries/contact
- Carry out reception procedures as per the daily checklists, including opening/closing of the spa
- Liaise with the Spa Therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the guest’s journey runs smoothly
- Ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Senior Therapists or Spa Manager
- Maintain an accurate guest database
- Assist the Spa Manager in utilising this information to maintain close contact with our guests and encourage repeat business
- Administrative duties as required e. g. filing, daily banking, stock taking
- Ensure all necessary paperwork is completed correctly and passed to the appropriate therapist prior to treatment
- Communicate client suggestions to management
- Ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties
- Work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times
- Work with the team to ensure public areas are well maintained and replenished with correct amenities
- Assist colleagues and other departments where required including laundry and other housekeeping duties in the spa
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Flexibility to work to the hours and needs of the business including shift, weekend and Bank Holiday work as well as covering shifts due to illness
- Exceptional attention to detail
- Strong written and verbal communication skills
- High level of understanding / spoken English
- Problem-solving skills and innovative thinking
- A team player who is an avid learner, adaptable
- Exceptional interpersonal and communication skills
- Positive and friendly attitude to your colleagues, superiors and guests
- Display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts
- Outstanding time management with the ability to prioritise tasks and be well organised
- Ability to work in a fast-paced environment
- Commitment to delivering superior levels of customer service
- A high standard of personal presentation
- Confident, professional and welcoming personality
- Experience in a similar reception/customer service role, ideally in a luxury spa, wellbeing or fitness environment
What is it like to work for the Brend Collection?
The Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years.
We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again.
And, our amazing Team Members are at the heart of it all!
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Spa & Wellness Receptionist in Braunton employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Spa & Wellness Receptionist in Braunton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa & Wellness Receptionist in Braunton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
