At a Glance
- Tasks: Be the go-to person for facilities queries and manage service requests like a pro.
- Company: Join a supportive team in a dynamic facilities management environment.
- Benefits: Earn £14.50 per hour with immediate start and valuable experience.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Kickstart your career in facilities management while honing your organisational skills.
- Qualifications: Previous admin or customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 14.5 - 14.5 £ per hour.
Bracknell | £14.50 per hour | Immediate Start Available
Are you an organised and customer-focused administrator looking for your next temporary opportunity?
We are seeking a proactive Facilities Helpdesk Administrator to join a busy team supporting facilities management operations across multiple sites.
Key Responsibilities
- Act as the first point of contact for facilities-related enquiries via phone, email, and helpdesk systems.
- Log and manage service requests using a CAFM system, ensuring accurate records are maintained.
- Coordinate with internal teams and external contractors to ensure work orders and maintenance requests are completed efficiently.
- Provide regular updates to customers, ensuring excellent communication and service throughout the process.
- Escalate recurring or significant issues and assist with identifying trends and service improvements.
- Support the management of contractor call-outs, site inductions, permits, and compliance-related activities.
- Assist with health & safety administration, audits, statutory compliance processes, and reporting requirements.
- Produce management reports and maintain accurate operational data.
- Work closely with operational, engineering, and soft services teams to coordinate supplier visits and site activities.
About You
- Previous experience in an administrative, customer service, helpdesk, or facilities support role.
- Strong organisational skills with excellent attention to detail.
- Confident communicator, both written and verbal.
- Comfortable working with databases, CAFM systems, or service management systems.
- Ability to prioritise workloads and work effectively in a fast-paced environment.
- Immediate availability or ability to start at short notice is highly desirable.
This is an excellent opportunity to join a professional and supportive environment, gaining valuable experience within facilities management while earning a competitive hourly rate.
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Facilities Helpdesk in Bracknell employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
