At a Glance
- Tasks: Provide outstanding customer care and assist with bookings and memberships.
- Company: Join the friendly team at The Devonshire Group, known for exceptional service.
- Benefits: Enjoy free access to estates, generous holiday, and employee support.
- Other info: Flexible working options and a commitment to inclusivity.
- Why this job: Be the first point of contact, making every visitor's experience unforgettable.
- Qualifications: Excellent communication skills and proficiency in Microsoft Office required.
The predicted salary is between 13.85 - 13.85 £ per hour.
Would you like to showcase your excellent organisational and communication skills as part of our small friendly and welcoming Bookings and Membership team? As Bookings & Membership Support Assistant, you will be keeping things running smoothly behind the scenes, and be the first point of contact for our visitors and members. In this role, you’ll be at the heart of making every visit and membership experience unforgettable. From answering enquiries and processing bookings to keeping our office stocked with the essentials, you’ll play a vital part in ensuring our guests feel valued and welcome.
What you’ll be doing:
- Providing outstanding customer care — whether by phone, email, online chat, or in person.
- Assisting visitors with bookings, memberships, and event enquiries.
- Processing group bookings, memberships, renewals, and charity ticket requests.
- Offering supportive guidance to those with limited digital skills.
- Managing hotel ticket enquiries, setting up coupon codes, and overseeing invoicing for group visits.
- Providing admin support to the team using Microsoft Outlook, Word, Excel, and our ticketing systems.
- Helping at evening and weekend events as part of the team.
- Ensuring the smooth running of office routines — from post to stationery supplies.
Hours of work are 22.5 hours per week, working Wednesday, Friday and Saturday 9:00am-5:30pm with occasional evening work.
About you:
You will be a natural, friendly, people person with excellent communication skills and a warm, confident phone manner and able to extend first class customer service to our customers. You should be highly organised and proactive with experience of working under pressure and to deadlines. You will be proficient in Microsoft Outlook, Word and Excel applications. Previous experience in using booking/membership databases would also be an advantage. Experience working with bookings, memberships, or ticketing systems would be a bonus (but we can train the right person). You must be flexible and happy to work weekends and occasionally extra hours.
In return:
As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service. We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits including:
- A unique chance to join a supportive and collaborative team with opportunities for training and long-term development within a valued-led environment.
- Free access to the Chatsworth and Bolton Abbey Estates.
- Free entry to the Chatsworth Country Fair and many of the events.
- Membership of the Life Assurance Scheme.
- Discount in retail and catering establishments.
- Generous holiday entitlement and the ability to buy more.
- Excellent wellbeing calendar of events.
- Employee support through SIXMHA and Lifetime Financial.
Our core values include "Being Inclusive" and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under-represented. We also welcome applicants from the LGBTQ+ community. Flexible ways of working will always be considered.
Proud member of the Disability Confident employer scheme.
Bookings & Membership Support Assistant employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Bookings & Membership Support Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Allscreens Nationwide Ltd and let us see your personality shine through!
We think you need these skills to ace Bookings & Membership Support Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
