Service Lead - In-Patient Unit in Bolton

Role Responsibilities

• Managerial/Leadership
  • Effectively manage staff resources, including recruitment selection, day-to-day operations, work performance, staff development and appraisals.
  • Support the managerial cover of other hospice clinical services in the absence of a departmental manager.
  • Be an inspirational leader who visibly demonstrates the hospice's vision, values and service quality, in practice.
  • Develop a high performing team and create a culture of motivating and empowering staff to deliver high standards of care.
  • Provide leadership that promotes professional decision making and effective team working.
  • Conduct regular team meetings to provide support and information, and foster two-way communication between all members of the team and engage staff in service review and development.
  • Ensure that statutory obligations are met and that all staff follow those that are relevant to the clinical area.
  • Write, review and update clinical policies as necessary and ensure all relevant staff are aware of their content.
  • Work with Human Resource to support staff wellbeing.
  • Manage staff absence, performance management, disciplinary and grievance matters.
  • Deputise for the Head of Clinical Services in their absence as deemed necessary.
• Education and Training
  • Identify innovative methods to promote learning to embed highest standards of care and compassion in all care delivered.
  • Assist in the development and maintenance of the quality improvement processes at Bolton Hospice.
  • Establish the Inpatient Unit as an effective learning environment for health and social care staff to facilitate the meeting of clinical objectives.
  • Work closely with HR to ensure training requests are appropriate.
  • Be a source of expert advice through mentoring and educating the healthcare professional team, students of all disciplines and other members of the multidisciplinary team, regarding palliative care needs.
• Communication
  • Be responsible for ensuring the effective cascade of internal information within the department/organisation as appropriate.
  • Foster and maintain effective communication in own team, across all departments and with external stakeholders.
  • Investigate service complaints, reporting findings and any formal action required or taken, to the Head of Clinical Services.
  • Attend and participate in organisational meetings to ensure awareness of developments within the organisation and ensure outcomes are communicated to staff.
• Clinical
  • Demonstrate clinical expertise and disseminate such knowledge to the healthcare team.
  • Retain and develop own clinical skills by working clinically for a minimum of 1 day per week.
  • Adhere to the NMC Code of Professional Conduct in the performance of nursing duties and to be professionally accountable for all actions whilst on duty.
  • Respect the individuality, values, cultural and religious diversity of patients and promote multi-professional provision of a service sensitive to their needs.
• Governance Responsibilities
  • Lead the clinical team to ensure that high standards of treatment and pathways of care, which are evidence based, documented and monitored.
  • Utilise user involvement in service development.
  • Manage the department's quality and standards of service ensuring patients, staff, volunteers and the public reside in a safe, well managed environment.
  • Co-ordinate, plan, monitor and evaluate the quality of the team's service through participation in clinical audit, activity analysis and surveying patient and family views, encouraging staff participation.
  • Promote the safety of patients, staff, visitors and volunteers at all times.
  • Working with the Head of Clinical Services, and Quality and Governance Lead, ensure that the Hospice complies with Care Quality Commission standards, developing and taking responsibility for ensuring the implementation of any action plans necessary to address recommendations following inspections.
  • Ensure medicines and medical equipment are managed in accordance with Hospice policies, procedures and national regulations and guidance.
  • Record & investigate incidents and complaints involving patients, including drug incidents, ensuring a robust staff reflection process and timely follow up actions are delivered and lessons learnt shared with the team.
• Finance
  • Participate in budget planning, identifying opportunities for efficiencies, and leading on the selection and use of appropriate equipment and other resources.
  • Manage cash donations securely in line with policy and procedure.
  • Work with Income Generation to identify any grant application opportunities and provide key updates as required from any successful grant bids.
• Continuous Self-Development
  • Ensure continuous self-development to ensure knowledge, skills and competence are relevant to the service.
  • Keep up to date with current issues in nursing and changes in clinical practice (both internally and externally) and to ensure ongoing personal development in line with NMC requirements.
  • Attend mandatory and statutory training as required by the role and the Hospice.
• General Responsibilities
  • Health and Safety: All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following hospice procedure. Ensure health and safety legislation is complied with at all times, including COSHH and Workplace Assessment.
  • Confidentiality: All information relating to patients, patients' families, staff, volunteers, supporters and suppliers gained through your employment with Bolton Hospice is confidential. Disclosure to any unauthorised person is a serious disciplinary offence.
  • Infection Control: Comply with policies and procedures for correct disposal of waste, sharps and soiled linen. Be accountable for the cleanliness of the department, liaising with and where necessary directing the housekeeping team to minimise hospice acquired infections.
  • Training: Managers are required to take responsibility for their own and their staff's development. All employees have a duty to attend mandatory training as required by the Hospice.
  • Safeguarding Vulnerable People (Children and Adults): All employees have a responsibility to protect and safeguard vulnerable people (children and adults). They must be aware of child and adult protection procedures and who to contact within the Hospice for further advice. All employees are required to attend safeguarding awareness training and to undertake additional training appropriate to their role.
  • Disclosure & Barring Service Check: This post is subject to a Disclosure & Barring Service check.
  • Valuing Equality and Diversity: All hospice staff should promote the core values of the Hospice i.e. compassion, respect, professionalism, excellence, inclusivity and collaboration. It is the responsibility of all employees to support the hospice commitment to do all we can to ensure we do not exclude, alienate or discriminate in any way and to promote a positive attitude to equality and diversity in adherence to our Equality and Diversity policy.