At a Glance
- Tasks: Help residents access vital council services and support with various enquiries.
- Company: Join Access Bolton, a welcoming organisation dedicated to improving community outcomes.
- Benefits: Competitive salary, flexible shifts, generous leave, and exclusive employee rewards.
- Other info: Hybrid working model with excellent work-life balance and career growth opportunities.
- Why this job: Make a real difference in people's lives while enjoying a supportive team environment.
- Qualifications: Strong communication skills, positive attitude, and a willingness to learn.
The predicted salary is between 25549 - 31227 £ per year.
Grade D £25,989 to £28,142 pay award pending
Contract: Permanent
Role specifics: Monday to Friday, with flexible shifts between 8:00am and 5:30pm.
Interview date: to be confirmed
For further information about this role, contact: csdrecruitment@bolton.gov.uk
Unfortunately, we are unable to offer sponsorship for this role.
The Role
Every day, Access Bolton helps residents access vital council services and supports them with some of the issues that matter most in their daily lives. We are looking for positive, enthusiastic and professional individuals to join our high-performing customer service team. No two days are the same. You'll support customers with a wide range of enquiries, including Council Tax, Benefits, Planning, Registrars, Bins and Recycling, delivering excellent service both over the phone and face to face. Through every interaction, you'll play an important role in helping customers access the services they need.
We currently have a number of full-time vacancies available. These roles are based on a 37-hour working week, Monday to Friday, with flexible shifts between 8:00am and 5:30pm. Access Bolton has been Bolton Council's contact centre and face-to-face One Stop Shop for more than 20 years. We offer competitive rates of pay and, unlike many contact centres, provide an excellent work-life balance with no evening, weekend or Bank Holiday working. We operate a hybrid working model, combining the benefits of working alongside colleagues in our welcoming Town Hall office with the flexibility of home working. Successful candidates will need to be comfortable working from both locations as required and will complete their first 12 weeks fully office-based whilst undertaking training and development.
You'll be joining a supportive and friendly team with a strong focus on delivering excellent customer service. We work in a fast-paced environment where colleagues share knowledge, embrace change and work together to achieve positive outcomes for customers. If you're passionate about helping people, enjoy solving problems and thrive in a busy customer-focused environment, we'd love to hear from you. Join Access Bolton and be part of a team that makes a real difference to the residents and communities of Bolton every day.
About You
This is a busy and rewarding role where you'll be helping customers with a wide variety of enquiries, often at times when they need support, so you'll need to be motivated, resilient and eager to learn. We're looking for people who take pride in delivering excellent customer service and remain positive and professional when working in a fast-paced environment. You'll enjoy helping others, solving problems and finding the best outcomes for our customers. Strong communication skills are essential, along with a positive attitude and a willingness to embrace change. You'll also need to be comfortable using a range of IT systems and have good levels of literacy and numeracy to support your day-to-day work. If you're a team player who enjoys working with people, learning new skills and making a real difference to customers, this could be the perfect opportunity for you.
About Us
This is your opportunity to join us at an exciting time as we have strong ambitions for the borough. Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.
As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.
Our Values are really important to us. Within Greater Manchester, local authorities have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please see greater.jobs for further information before you apply. This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.
This organisation has signed up to the Greater Manchester Continuous Service Commitment. That means we will recognise your continuous or ‘unbroken’ service in any Greater Manchester local authority or NHS organisation that has signed the commitment, Transport for Greater Manchester, Greater Manchester Fire and Rescue Service or Greater Manchester Combined Authority, giving you access to our service-related benefits. Please see the home page of greater.jobs for more information.
Customer Service Officer in Bolton employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
