At a Glance
- Tasks: Support customers through the vehicle repair process and manage bookings efficiently.
- Company: Join Halo, a leading UK accident repair group with a focus on quality and service.
- Benefits: Enjoy competitive salary, health perks, discounts, and career progression opportunities.
- Other info: Inclusive workplace with a modern environment and fun team events.
- Why this job: Be part of a dynamic team making a real difference in customer experience.
- Qualifications: At least one year of contact centre experience and strong communication skills.
The predicted salary is between 32872 - 32872 £ per year.
You will also be rota 'ed to work some bank holidays 8-12.
Halo is the industry leading UK-based accident repair group, with 38 established accident repair centres across the UK and we are still growing!
Partnered with IRS (Intelligent Repair Services) based in Germany, who are the largest provider of accident claim services in
Europe, this partnership provides Halo with an unrivalled platform and the resource for excellent training, development, and employee packages!
We are looking for two people to join our Customer Experience team at our Head Office in Bognor Regis. The position is a high-profile position within the business and your general job functions include supporting customers throughout the vehicle repair process, liaising with insurers, engineers, and our repair centres to ensure a smooth journey.
We are creating the next generation of repair centres, driven by a passion for service, quality, and customer focus, and we want you to be a part of it!
The role will include, but is not limited to
- Responding to customer enquiries via phone call, emails and webchat
- Processing customer bookings, by telephone and email in line with company processes
- Accurately input data onto Halo's internal systems
- Manage booking volumes to support all sites throughout the business
What we are looking for?
- At least one year of contact centre experience
- Outbound calling experience
Halo is extremely well known within the insurance industry for having extraordinarily high performing people and since we are a people thinking business, we know that it's our teams and centres that provide extraordinary results. Therefore, you can expect an excellent package and environment.
Benefits
- Accredited Living Wage Employer.
- Employee assistance programme for you and your family.
- Health and wellbeing apps.
- Retail and restaurant discount and cashback.
- Life Insurance.
- Health Insurance.
- Virtual GP.
- Enhanced family friendly pay such as maternity and paternity.
- Free fruit and pizza.
- Refer a friend bonus incentive.
- Employee recognition rewards.
- Team Event Budget (do something fun together!)
- Discounted LV insurance.
- Get appreciated for your time with paid breaks.
- We invest in YOU with opportunities for career progression.
- Pension contributions.
- Work within a modern and clean working environment.
• And we are always open to hearing what our people want!
We are committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. We are an inclusive workplace, where staff respect one another, feel valued for their differences and can be themselves.
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