At a Glance
- Tasks: Lead and enhance workplace services, ensuring a high-performing environment.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Be part of a diverse team with opportunities for growth and development.
- Other info: Inclusive employer committed to diversity and supporting all applicants.
- Why this job: Make a real impact on employee wellbeing and productivity in a dynamic setting.
- Qualifications: Strong leadership skills and experience in operational facilities management required.
The predicted salary is between 38700 - 47300 £ per year.
We are seeking a Workplace Experience Manager who will play a pivotal role in ensuring the smooth and efficient operation of a high‑performing workplace. Working closely with the Regional Workplace Services Managers and Key Account Manager, you will support the delivery of exceptional building services while creating a safe, welcoming environment that enhances employee wellbeing and productivity.
We are seeking a proactive and autonomous individual who can identify opportunities for improvement, implement best practices, and ensure compliance with operational standards. Through effective collaboration with colleagues, clients and stakeholders, you will directly influence workplace quality, operational continuity and overall service delivery.
Key Responsibilities
- Lead and oversee workplace services across multiple sites, ensuring high service standards and operational excellence.
- Coordinate day‑to‑day cleaning and workplace operations, proactively resolving issues and maintaining service quality.
- Act as the main point of contact for clients, building strong relationships and ensuring services align with business needs.
- Lead, coach and support regional workplace teams, driving performance and continuous improvement.
- Monitor and manage budgets to ensure efficient and cost‑effective service delivery.
- Oversee supplier performance and service contracts, ensuring value and compliance with agreed standards.
- Ensure compliance with health and safety, ESG and workplace policies across the portfolio.
- Analyse performance data, monitor KPIs and SLAs, and implement improvements that enhance the workplace experience.
Professional and Personal Competencies/Qualifications
- Strong leadership and people management skills, with the ability to motivate, develop and support teams.
- Excellent stakeholder and client relationship management skills.
- Operational facilities or workplace management experience across multiple sites.
- Strong organisational skills with the ability to manage multiple priorities in a fast‑paced environment.
- Financial awareness, including budget management and supplier or contract oversight.
- Strong analytical and problem‑solving abilities, using data to drive performance and continuous improvement.
- Knowledge of health and safety, compliance and ESG or sustainability practices.
- Excellent communication and influencing skills, with the ability to build effective relationships at all levels.
ISS is a world‑leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, we help our customers achieve their purpose.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
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