At a Glance
- Tasks: Support clients by coordinating temporary workforce and ensuring smooth operations.
- Company: Join a values-led company committed to diversity and inclusion.
- Benefits: Earn £15.00 per hour with structured training and development opportunities.
- Other info: Enjoy a supportive environment with modern tools and excellent career growth potential.
- Why this job: Gain hands-on experience in account coordination while working on-site and remotely.
- Qualifications: Strong admin skills, customer-focused approach, and previous experience in recruitment preferred.
The predicted salary is between 15 - 15 £ per hour.
We are looking for an organised, proactive on site Weekend Account Co‑ordinator to support Account Manager and wider team in delivering first-class service to our clients.
This role will be based supporting 2 of our clients for weekend cover.
This is based on-site with one of our clients in Birmingham and check in phone cover for our other client based in Coventry.
You will handle day-to-day account administration, co‑ordinate all aspects of the temporary workforce, maintain accurate records and act as a key contact for both workers and the client to ensure smooth and compliant operations.
- Pay rate
- £15.00 per hour
- Contract
- Ongoing role
- Working hours
Saturday/Sunday 6am & 6pm check in by phone for our Coventry client and working on site at our other location in Birmingham from 9.30am - 6.30pm (24 hours total)
Key responsibilities
- Oversee temporary workforce processes, including onboarding, inductions, starters and leavers, absence recording and return-to-work procedures.
- Prepare and submit accurate payroll information within set deadlines, working with payroll and HR to resolve any issues.
- Allocate labour in line with client demand and skill requirements, track attendance and performance against KPIs, and produce daily reports.
- Handle queries from workers and clients on pay, holidays, attendance and contract matters, escalating more complex issues to the Account Manager.
- Complete and record right-to-work and other compliance checks before workers are placed on rosters or processed for payroll.
- Support continuous improvement of account processes, record-keeping and the overall candidate experience.
- Must be comfortable with working independently and managing the office alone.
Essential skills & experience
- Strong administrative skills with excellent attention to detail and accuracy.
- A proven customer-focused approach and the ability to build strong relationships with stakeholders at all levels.
- Effective organisational and time-management skills, with the ability to prioritise and work under pressure to meet tight deadlines.
- Clear and professional verbal and written communication skills.
- Previous experience in recruitment, temporary workforce management or on-site account coordination is highly desirable.
What we offer
- Structured training and clear development opportunities.
- A supportive, values-led working environment with modern systems and tools.
Should you require any support or assistance, please contact your local Gi Group office.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corporate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Friendly Employer pledge members.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd.
Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
We are committed to protecting the privacy of all our candidates and clients.
If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement.
To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website.
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Weekend Account Coordinator in Birmingham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Account Coordinator in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Allscreens Nationwide Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Allscreens Nationwide Ltd and let us see your personality shine through!
We think you need these skills to ace Weekend Account Coordinator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Allscreens Nationwide Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Allscreens Nationwide Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Allscreens Nationwide Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Allscreens Nationwide Ltd will surely appreciate.
