Service Line Owner – Protect in Birmingham

Can you lead a complex service, taking end-to-end accountability for performance, quality and outcomes?

Do you have experience working in protective security, information governance or data protection?

Have you influenced senior stakeholders, led strategic change and established effective processes to deliver organisational objectives?

If so,we’dlove to hear from you!

Lead with confidence. Take ownership of the services which ensure critical security, proper information management and compliance with our legal obligations. Help the Department for Transport protect its people, data and operations while delivering secure, compliant and trusted services across the organisation.

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable,skilledand in-house capability.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays aprivilege day for the King’s birthday

• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about whatit'slike working atDepartment for Transport Central - Department for Transport Careers within the Government Digital and Data Profession.

Service Line Owner – Protect

Company: Government Recruitment Service Salary: £69,501 - £74,535 Hours: Full-time Location: Birmingham Job type: Permanent Posting date: 26 Aug 2026 Closing date: 9 Sept 2026

As a Service Line Owner you will lead the Protect Service Line, overseeing critical security, information management and rights services that help keep the organisation secure, compliant and resilient. You'll take end-to-end responsibility for service performance, quality and outcomes, ensuring services deliver value while supporting departmental priorities.

As a senior leader, you'll define and deliver the strategic vision for the service line, balancing user needs, legal obligations and policy objectives to drive continuous improvement. You'll ensure robust controls are in place and that services remain effective in a complex and evolving environment.

Working closely with senior stakeholders across the wider organisation, you'll build consensus, influence decision-making and ensure successful delivery of change and transformation initiatives. You'll also be responsible for securing and managing investment, ensuring funding is used effectively to deliver outcomes and value for money.

Leading high-performing teams, you'll foster an inclusive, collaborative culture and support the development of capability across the service. This is an opportunity to shape the future of security, information management and organisational resilience across the Department for Transport.

Your responsibilities will include, butaren’tlimited to:

• Defining quality measures for the service, driving continuous improvement towards these measures.

• Informing and influencing stakeholders, getting consensus that enables work to progress.

• Ensuring the delivery of change that realises the outcomes and benefits of your service.

• Prioritising areas of development, balancing user needs, business requirements, and policy.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme

Summary

Can you lead a complex service, taking end-to-end accountability for performance, quality and outcomes?

Do you have experience working in protective security, information governance or data protection?

Have you influenced senior stakeholders, led strategic change and established effective processes to deliver organisational objectives?

If so,we’dlove to hear from you!

Lead with confidence. Take ownership of the services which ensure critical security, proper information management and compliance with our legal obligations. Help the Department for Transport protect its people, data and operations while delivering secure, compliant and trusted services across the organisation.

This is an exciting time to join the Digital, Information and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable,skilledand in-house capability.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensionshere

• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays aprivilege day for the King’s birthday

• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about whatit'slike working atDepartment for Transport Central - Department for Transport Careers within the Government Digital and Data Profession.

As a Service Line Owner you will lead the Protect Service Line, overseeing critical security, information management and rights services that help keep the organisation secure, compliant and resilient. You'll take end-to-end responsibility for service performance, quality and outcomes, ensuring services deliver value while supporting departmental priorities.

As a senior leader, you'll define and deliver the strategic vision for the service line, balancing user needs, legal obligations and policy objectives to drive continuous improvement. You'll ensure robust controls are in place and that services remain effective in a complex and evolving environment.

Working closely with senior stakeholders across the wider organisation, you'll build consensus, influence decision-making and ensure successful delivery of change and transformation initiatives. You'll also be responsible for securing and managing investment, ensuring funding is used effectively to deliver outcomes and value for money.

Leading high-performing teams, you'll foster an inclusive, collaborative culture and support the development of capability across the service. This is an opportunity to shape the future of security, information management and organisational resilience across the Department for Transport.

Your responsibilities will include, butaren’tlimited to:

• Defining quality measures for the service, driving continuous improvement towards these measures.

• Informing and influencing stakeholders, getting consensus that enables work to progress.

• Ensuring the delivery of change that realises the outcomes and benefits of your service.

• Prioritising areas of development, balancing user needs, business requirements, and policy.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

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