Office and Marketing Administrator (Birmingham Office)

• Office and Marketing Administrator (Birmingham Office)
• Company: MBO Safety Services

Salary: Competitive entry-level salary in line with National Minimum Wage/National Living Wage requirements, with regular performance reviews and opportunities for advancement

MBO Safety Services Limited is a leading health and safety consultancy and training provider.

We are passionate about delivering exceptional service to our customers and creating opportunities for our employees to develop, succeed, and be recognised for their contributions.

Due to continued growth, we are looking for an enthusiastic, creative, and highly organised Administrator & Marketing Administrator to join our Birmingham office.

This is a varied role offering the opportunity to support both the administrative and marketing functions of the business while playing an important part in driving customer engagement and business growth.

Key Responsibilities

• Administration & Customer Service
• Respond to customer enquiries received via telephone, email, website, and social media channels.
• Prepare and issue quotes for new and existing customers in a timely manner.
• Follow up quotations and convert opportunities into confirmed bookings.
• Make outbound calls to prospective and existing customers following marketing campaigns, introduction emails, quotations, and training enquiries and convert into bookings.
• Build and maintain strong customer relationships through professional communication.
• Assist with training coordination, bookings, and scheduling.
• Produce and manage training certificates and course documentation.
• Order and maintain office stationery, training materials, and resources.
• Manage incoming and outgoing post and arrange deliveries.
• Act as the first point of contact for customers, providing excellent customer service.
• Provide administrative support to the Operations Manager and Office Manager on a variety of tasks.
• Support colleagues and contribute positively as part of a collaborative team.
• Marketing
• Create engaging marketing content and advertisements using Canva and other design platforms.
• Design advertisements for industry publications, magazines, brochures, newsletters, and promotional campaigns.
• Manage and update company social media platforms, including Linked In, Facebook, Instagram, and other relevant channels.
• Assist with website updates and promotional content as needed.
• Create and distribute email marketing campaigns using Mailchimp, Mail Merges and Emails.
• Develop and send introduction emails to prospective customers and follow up opportunities by telephone.
• Maintain customer databases in line with GDPR requirements.
• Monitor and report on marketing campaign performance.
• Promote training courses and company services through digital and traditional marketing channels.
• Training Coordination
• Liaise with Office Manager, instructors, accredited bodies, and customers to organise training courses.
• Prepare training materials, literature, examinations, and course documentation.
• Coordinate travel and accommodation arrangements where required.
• Assist in welcoming candidates attending training courses at our facilities.
• Promote upcoming training courses through social media, email campaigns, and other marketing activities.

What We Offer

• Friendly and supportive family-run business.
• Positive and collaborative working environment.
• Varied and rewarding role with opportunities for development.
• Full-time position (37.5 hours per week).
• Exciting opportunity to contribute to a growing business.
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