Main duties of the job Welcoming and assisting patients in a professional and friendly manner. Answering telephone calls, emails and patient enquiries. Booking, cancelling and managing patient appointments. Registering patients and maintaining accurate and confidential records. Processing prescriptions and other administrative requests. Liaising with GPs, nurses, hospitals and other healthcare professionals. Managing patient queries and directing them to the appropriate service. Supporting patients to access the most appropriate healthcare service for their needs. Assessing patient enquiries and signposting to GPs, nurses, pharmacies, community services and other providers. Coordinating appointments, referrals and follow-up care. Supporting patients with access to community and social care services. Providing clear information and guidance while maintaining patient confidentiality. Working closely with the wider healthcare team to ensure patients receive appropriate and timely support.
Birmingham and Solihull Mental Health NHS Foundation Trust
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Mobile Receptionist/Care Navigator in Birmingham employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
