Medical Administrator in Birmingham

[ THIS ADVERT IS FOR THE ROLE OF BANK MEDICAL ADMINISTRATOR AT WEST HEATH SURGERY AND WEST HEATH PRIMARY CARE CENTRE ] The post holder will hold a zero hours contract providing cover for annual leave and peak business periods. The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Key responsibilities

• 1.Receiving and directing patients
• 2.Handling telephone and general enquiries
• 3.Making appointments and taking requests for home visits
• 4.Taking Messages
• 5.Processing all forms of communication relating to patients
• 6.Administrative workflow tasks on the clinical system
• 7.Ensuring work areas are tidy
• 8.Cash handling
• 9.Making appointments for medical representatives
• 10.Making refreshments
• 11.All forms of data entry and recording relating to patients, including scanning
• 12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals
• 13.Assisting clinicians as a chaperone where required
• 14.Providing administrative support to clinicians and managers within the organisation
• 15.Follow and adhere to Health and Safety procedures
• 16.Any other delegated duties considered appropriate for the post

Communication

• 1.Communicate effectively to deliver excellent customer service to patients
• 2.Promote effective teamwork with all staff
• 3.Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

• 1.An understanding, acceptance and adherence to the need for strict confidentiality

Experience

• 1.Previous experience of working in an office environment
• 2.Previous medical receptionist experience
• 3.Experience of using EMIS Web software

Qualifications

• 1.GCSE English or equivalent Grade C or above
• 2.RSA II typing/word processing or equivalent

Skills

• 1.Proficient in reading and writing English
• 1.Able to speak and understand fluent English to receive and issue instructions concerning patients in English and without the risk of misunderstanding
• 2.Strong organisational skills and ability to maintain complete and accurate record systems
• 3.Ability to work under own initiative and prioritise workload to meet deadlines
• 4.Ability to provide excellent customer service
• 5.Good interpersonal skills
• 6.Good telephone manner

Knowledge

• 1.Good standard of communication both orally and in writing
• 2.A specific understanding of the confidential nature of the work in hand
• 3.Conversant with Microsoft Word
• 4.Understanding of confidentiality and Data Protection Act
• 5.Knowledge of the local area

Personal Qualities

• 1.A willingness to work in a flexible and co-operative manner with colleagues
• 2.Ability to work as a team or on own initiative
• 3.Ability to cope with change
• 4.Reliable
• 5.Good time keeper

6.Friendly and approachable

• 7.Willingness to undertake a DBS check
• 8.Willingness to undertake training
• 9.Able to cope under pressure