HR Services Manager in Birmingham

At Dignity, we're redefining what it means to support families at life's most important moments.

Behind that sits a People function that is evolving, simplifying processes, modernising technology, improving colleague experience and building the foundations to support future growth.

We're now looking for an HR Services Manager to support this transformation.

This is an to shape how HR supports every stage of the colleague journey, bringing together HR systems, payroll, people data, HR administration and improvement into one high-performing, modern, customer-focused service.

If you on simplifying complexity, improving service delivery, leveraging technology and leading teams through change, this could be your next career step.

The O Reporting to the Chief People and Transformation Officer, you will sit on the People Leadership Team.

You’ll lead a team responsible for HR systems, administration, analytics and service delivery whilst ensuring the function is scalable, and fit for future growth.

You’ll be responsible for

• Developing and delivering the HR Services
• Modernising HR operations through automation, workflow improvements and self-service.
• Creating simple, scalable and highly effective employee and manager experiences.
• Driving improvement across processes, systems and service delivery.
• Leading HR administration, HR systems and people analytics.
• Using data and insight to improve decision-making and business performance.
• Building a service culture focused on quality and accountability.

Whyt hisr sdifferent As we modernise the business, the HR Services function must too.

You’ll own the roadmap for HR Services technology, automation and service delivery improvement, removing friction from colleague processes and ensuring managers have the tools, systems and support they need to succeed.

This role offers genuine influence, visibility and the to leave a lasting mark on how HR operates across a national organisation.

What you'll bring

We're looking for a specialist who combines strategic thinking with operational excellence and can bring:

• Significant leadership experience across HR Operations, HR Shared Services or People Services.
• Accountability for HR systems, service delivery and operational performance.
• Experience driving improvement, process simplification and automation.
• A track record of building service-focused teams and embedding accountability.
• Strong HR systems and HRIS expertise, including self-service and workflow technologies.
• The ability to use data and insight to identify problems, influence decisions and improve outcomes.
• Strong stakeholder management skills, with the confidence to work across HR, Finance, IT and business leadership teams.
• You’ll be someone who loves making complex processes simpler.
• Sees technology as an enabler, not just a system.
• Builds trust quickly and leads with clarity.
• Balances strategic thinking with strong operational delivery.
• Is about creating a great colleague experience whilst improving control and service quality.
• Uses data and and insight to the status quo and drive meaningful improvement.
• in evolving and brings pace, pragmatism and accountability.
• Rewarding leadership with real impact and progression

As a key contributor to our business, you’ll benefit from a package that reflects your impact, supports your wellbeing and helps you continue to grow your career with us.

Time to recharge 25 days’ annual leave plus bank holidays, giving you the space to rest andmaintainbalance.

Rewarding your impact Opportunity to earn up to 10% annual bonus, recognising your contribution to business performance.

Healthcare when it matters Private medical cover for you, offering reassurance and quicker access to treatment.

Planning for your future 4% matched pension contribution to help build long‑term financial security

Peace of mind Life assurance cover at 2x your salary to support your loved ones.

Everyday savings and perks Access to My Staff Shop, our employee rewards platform, offering savings across high street and online retailers.

Support when you need it 24/7 Employee Assistance Programme, occupational health services and confidential counselling.

Growing your career A strong focus on development, progression and building leadership capability across the business.

Making work easier Free on-site parking available at most of our locations.

Why Dignity

Dignity exists to help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our head office teams, across functions like finance, HR, marketing and IT, make sure the people working directly with families have what they need to do that well.

Dignity is going through a real period of change.

We’re building better systems, simplifying how things work, and strengthening the business for the long term, and head office plays a big part in making that happen.

We look for people who take pride in their work, support their colleagues, and want to keep learning.

You’llbe part of a close team, andyou’llbe able to see the difference your work makes, even whenyou’renot working with families directly.

If you’re looking for a role with variety, a supportive team, and the chance to grow, Dignity is a good place to be.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements.

This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

We reserve the right, depending on application numbers, to close or extend the closing dates for positions; we would therefore recommend an early application.

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