At a Glance
- Tasks: Lead research to turn customer feedback into actionable insights for driver and vehicle services.
- Company: Join DVSA’s innovative Customer Insight team focused on improving services.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer-led initiatives.
- Why this job: Make a real difference by putting the customer voice at the heart of our work.
- Qualifications: Experience in qualitative and quantitative research with strong analytical skills.
The predicted salary is between 58325 - 71287 £ per year.
DVSA’s Customer Insight team seeks a Customer Insight Specialist to lead qualitative and quantitative research, turning customer feedback and data into actionable recommendations that improve driver and vehicle services. You will design research approaches, develop questionnaires, analyse findings and share insights with stakeholders to keep the customer voice at the heart of our work.
Working with stakeholders across the agency, you’ll create briefs, report results, and support customer-led initiatives.
Flexible-Working Customer Insight Specialist in Birmingham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
