Event Healthcare Resourcing & Workforce Manager in Birmingham

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do.

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Cycle to work scheme
• Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

At St John Ambulance, England’s leading first aid charity, we’re on an ambitious journey to become the market leader in Event Healthcare and we’re looking for a Resourcing & Workforce Partner to help make it happen. In this pivotal role, you’ll shape and deliver our blended workforce model, driving the strategy for both casual and employed colleagues to support our growth. Working in close partnership with key stakeholders, you’ll use data-driven insights, geographic and capacity planning, and an understanding of market trends to identify opportunities, maximise workforce effectiveness, and enable informed, joined-up decision making across the organisation.

Proven experience in workforce planning and demand forecasting, with the ability to identify gaps and opportunities. Experience managing casual and/or contract workforces within a competitive, commercial environment. Strong track record of leading change programmes and building agile processes that support effective delivery. Ability to think strategically, translate goals into operational plans, and manage performance and outcomes. Skilled in problem-solving, risk management, and influencing stakeholders to achieve effective, timely solutions. An inclusive and emotionally intelligent leader, experienced in building high-performing teams and fostering a collaborative, feedback-driven culture.

Develop and pilot a new workforce resourcing model, evaluating outcomes to shape future direction. Lead and manage the workforce programme, including line management responsibilities as it grows. Oversee casual and employed workforce management to ensure effective deployment and performance. Collaborate with internal functions and operational teams to resolve challenges and support service delivery. Use data, market insights, and stakeholder input to inform planning, forecasting, and organisational growth. Promote an inclusive, collaborative culture that empowers colleagues and drives continuous improvement.

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion.

St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.