At a Glance
- Tasks: Support prestigious clients in the alcohol industry with delivery updates and problem-solving.
- Company: Join a global logistics company with a vibrant team culture.
- Benefits: Competitive pay, free parking, weekly pay, and 28 days holiday.
- Other info: Enjoy fun team events, smart casual dress code, and great career progression opportunities.
- Why this job: Kickstart your career with ongoing work and potential for permanent placement.
- Qualifications: Must be computer literate with a friendly telephone manner and office experience.
The predicted salary is between 12.74 - 12.74 £ per hour.
We are recruiting CUSTOMER SERVICE ADVISERS for our well known client in the logistics industry based in HAMS HALL, BIRMINGHAM, B46.
This is ON-GOING AGENCY WORK with the intention of becoming a permanent position after a successful trial period.
It is a role within the alcohol industry.
- Customer Service Duties
- Working as part of a team, you will be liaising with established prestigious UK clients and in turn, hospitality site leads such as hotel, bar, and restaurant managers.
- Providing customer support including, but not limited to delivery updates, problem solving, feedback, complaint handling, shortages, damages etc
- Maintaining a good telephone manner and friendly personality while being computer literate.
- Hours of Work
- Rotating day shifts (07 30 / 08 30 / 09 30 / 10 30) - must be able to do all shifts.
- Monday to Friday.
- £12.74ph, rising to £12.87ph after 12 weeks.
- Weekly pay (every Friday).
- 28 days holiday entitlement, rising to 30 days after 12 weeks.
Qualifications
- Computer literate (operating various in house systems).
- Minimum one year recent experience in an office/call centre style role.
- Previous experience in hospitality would also be beneficial.
- Proficient with Microsoft Excel.
- Good, friendly and professional telephone manner.
- Ability to travel to Hams Hall (public transport is very limited).
Benefits
- Free parking and free tea and coffee.
- Team building exercises and events such as summer BBQ / sports day organised by the office social committee.
- Immediate start, ongoing work and potential progression within a global logistics company.
- Dress code: Smart Casual, with dress down every last Friday of the month and random fund raising for the social committee.
- Training provided.
- Social committee events: Chip Butty Friday, Film Days, Competitions & Prizes & MORE Monthly engagement plan.
- Large screens showing sports / events with radio on throughout the week.
- When fully contracted: reduced cinema tickets, gym memberships, retail discounts, child care vouchers, ride to work funding, health care, access to GP video calls 24/7, eye care, company pension, long service award, and career progression within the group including worldwide vacancies.
If you are interested in applying and meet ALL of the requirements for the role of Customer Service Advisor, click "Apply now" below.
If your CV meets the requirements that our client is looking for, a member of Rapier Employment Birmingham branch will be in touch to talk you through the next stages.
Customer Service Advisor in Birmingham employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Allscreens Nationwide Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Allscreens Nationwide Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Allscreens Nationwide Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Allscreens Nationwide Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Allscreens Nationwide Ltd!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
