At a Glance
- Tasks: Assist customers, manage deliveries, and keep the store running smoothly.
- Company: Join Toolstation, a customer-focused retailer with growth opportunities.
- Benefits: Flexible hours, career progression, and a supportive team environment.
- Other info: Fast-paced work environment with potential for career advancement.
- Why this job: Be the friendly face of Toolstation and make a real impact on customer satisfaction.
- Qualifications: Experience in retail or supervisory roles is a plus, but a positive attitude is key.
The predicted salary is between 9.9 - 12.1 £ per hour.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we're not just looking for what you can bring to us today – we're focused on helping you grow with us. Many of our managers started out on the shop floor and now run their own stores or oversee operations. If you're after a fast-paced role with an employee-focused retailer that's passionate about making customers happy, this could be the perfect fit for you!
This is more than just a store job. You're the friendly face of Toolstation, helping customers find what they need, but you'll also be hands-on with deliveries, warehouse tasks, and stocking shelves. Be prepared to roll up your sleeves! It can get hot in summer and chilly in winter, but if you care about doing a good job and providing great customer service, you'll fit right in.
This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders. Hard work and a positive attitude are more important than experience.
- Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be Proactive: You'll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You'll be trusted to open and close the store, assign daily tasks to the team and provide short term supervisory cover when needed.
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