At a Glance
- Tasks: Be the calm voice in emergencies, guiding callers through critical situations.
- Company: Join the South Central Ambulance Service NHS Foundation Trust and make a real difference.
- Benefits: Earn £13.17 per hour with generous NHS pay enhancements and 27–33 days annual leave.
- Other info: Comprehensive training provided, with flexible working requests considered.
- Why this job: Help people in their most challenging moments and build a rewarding career.
- Qualifications: No medical experience needed, just resilience and a genuine desire to help others.
The predicted salary is between 13.17 - 13.17 £ per hour.
As an Emergency Call Taker, you will often be the very first person a caller speaks to in some of the most difficult moments of their life. Your calmness, compassion, and ability to think clearly under pressure can make a real difference.
Can you stay focused when others are distressed? Can you ask the right questions, provide reassurance, and support callers through critical situations? If so, this could be the role for you.
No two calls are ever the same. One moment you may be helping coordinate a life‑saving emergency response, and the next you could be supporting a new parent through the safe arrival of their baby. This is a fast‑paced, challenging, and highly rewarding role where you will be part of a team dedicated to helping people when they need it most.
This role is based on‑site and does not support remote working. You will need to work from our Emergency Operations Centre in Bicester, Oxfordshire.
You don’t need medical experience — just:
- Resilience (requires resilience and emotional awareness throughout the shift)
- A genuine desire to help others
Why You’ll Love Working with Us:
- Starting at £13.17 per hour, plus generous NHS pay enhancements:
- +35% uplift (up to £17.78/hr): Saturdays & weekday nights
- +69% uplift (up to £22.26/hr): Sundays & bank holidays
- 27–33 days annual leave (pro rata)
- NHS pension
- Huge national discounts (retail, travel, leisure, tech & more)
- Free parking
- Employee Assistance Programme
- Full‑time & part‑time shifts available
This is your chance to build an NHS career with real progression and stability. Flexible working requests will be considered in line with business requirements.
We provide a comprehensive training programme designed to support you every step of the way.
Your Training Journey:
- First 4 weeks: Classroom training, Mon–Fri, 08:30–16:30
- Next steps: 10 one‑to‑one coaching shifts.
- 8 shifts, 5 calls from your final 2 shifts will be selected randomly for audit.
- Final sign‑off observation with Education Team.
These will be full‑time hours, and attendance is mandatory throughout the programme.
Additional Information:
- Salary: £25,760 - £27,476 pro rata per annum
- Hours: Part‑time
- Location: Bicester, OX26 6HR
- Job type: Permanent
- Posting date: 20 Jul 2026
- Closing date: 19 Aug 2026
Proud member of the Disability Confident employer scheme.
Emergency Call Taker Bicester | South Central Ambulance Service NHS Foundation Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Emergency Call Taker Bicester | South Central Ambulance Service NHS Foundation Trust
✨Get Some Hands-On Experience
If you're looking to land that full-time gig in emergency medical services, don't underestimate the power of hands-on experience! Volunteering with local ambulance services or first aid organisations can give you a great insight into the field and show potential employers you’re dedicated.
✨Connect with EMS Communities
Join local EMS associations or online groups where professionals chat about job opportunities and trends. These communities are goldmines for networking, and you might just overhear about openings at places like Allscreens Nationwide Ltd that aren't even advertised yet!
✨Showcase Your Skills Through Certifications
Make sure you’re up to date with your certifications—CPR, first aid, and any relevant EMS training. Having these on your CV or mentioned in interviews can really set you apart from the crowd when applying for that full-time role.
✨Leverage Local Job Fairs
Don’t forget about job fairs, especially those focused on healthcare and emergency services. These events are perfect for meeting representatives from companies like Allscreens Nationwide Ltd face-to-face and making a lasting impression. Plus, they often have a ton of insider info about the hiring process!
We think you need these skills to ace Emergency Call Taker Bicester | South Central Ambulance Service NHS Foundation Trust
Some tips for your application 🫡
Highlight Relevant Certifications:In the emergency medical services world, certifications like EMT or Paramedic are crucial. Make sure to prominently display any relevant qualifications on your CV to show you’re qualified and ready to jump in.
Showcase Your Experience in High-Pressure Situations:This isn’t just about ticking boxes; we want to see how you’ve handled emergencies. Share specific examples from your past roles, focusing on your ability to stay calm and effective under pressure—this will really make your CV stand out!
Craft a Personal Cover Letter:Use your cover letter to express your passion for EMS. Share a brief story about why you got into this field and what drives you. This personal touch helps us connect with you beyond just your qualifications.
Emphasise Teamwork and Communication Skills:Being part of an EMS team means communication is key. Highlight your experiences working in teams, especially in stressful environments, and how you effectively communicate with both your team and patients. This will show us you can thrive in our fast-paced world.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on Your Medical Knowledge
As we're stepping into the emergency medical services world, it's crucial to have a solid grasp on medical protocols and procedures. Expect to face scenario-based questions where you'll need to demonstrate your decision-making skills in high-pressure situations, so reviewing your medical textbooks or guidelines might just give you the edge!
✨Showcase Your Communication Skills
In EMS, teamwork and communication can literally save lives. Be prepared to discuss how you've effectively communicated in past settings or during training exercises. They might throw in questions about managing stressful interactions with patients or colleagues, so highlighting your soft skills could really set you apart.
✨Familiarise Yourself With Local Protocols
Since you'll be serving the community, knowing the specific EMS protocols and guidelines of Allscreens Nationwide Ltd is key. Research their operations and any recent changes they might have implemented. Demonstrating that you're well-informed about local practices shows your commitment and readiness to hit the ground running.
✨Prepare for Practical Assessments
Don't be surprised if your full-time interview includes a hands-on assessment. Practising skills like CPR, patient assessment, and using EMS technology will show you're ready for the rigours of the job. So gather your training materials and maybe even practice with a mate to simulate the scenario-based tests you might encounter.
