At a Glance
- Tasks: Provide excellent income management services and support tenants with welfare issues.
- Company: Join Cairn Housing Association, committed to tenant health and safety across Scotland.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Be part of a supportive team and contribute to meaningful projects.
- Why this job: Make a real difference in the community while developing your career in housing management.
- Qualifications: Experience in housing management and strong communication skills are essential.
The predicted salary is between 48425 - 50974 £ per year.
We are currently recruiting for a Housing Officer (Income) to join our team as part of our ongoing commitment to landlord health and safety compliance for our tenants and residents in over 5000 homes across Scotland.
Reporting to the Income Manager, you will provide an excellent Income Management Service to our tenants and customers.
You will also help to deliver a housing management service including debt recovery & enforcement action to maximise income and sustain tenancies.
In addition, you will advise & support customers with issues surrounding benefit & welfare entitlement.
Key Responsibilities – What You’ll Do
- The role is responsible for the delivery of housing management services to meet our agreed KPI’s, SLA’s and legislative requirements.
- Lead & deliver all actions relating to rent arrears/allocation in line with our policies and procedures to deliver an effective housing management service and preserving our income.
- Assist and coordinate strategic projects which support organisational success and future proofing through the delivery of Strategic Action Plans.
- Organise, attend and chair if necessary multi-agency meetings to liaise with other partners and professionals for the effective partnership management of complex, high community risk or sensitive cases as required.
- Deliver an excellent day to day service to provide exceptional & consistent customer service within relevant policy & procedures by communicating effectively with a wide range of individuals with varying needs.
- Perform effective data management to enable accurate reporting and monitoring.
- Manage, develop, motivate and carry out Risk Assessments for direct reports to provide an excellent service suited to current and future organisational needs.
- Build and maintain relationships through partnership working internally and externally to deliver a one team approach.
Lead on and enforce legal action in order to comply with our policies and procedures.
- Support colleagues and manage multiple direct reports and contribute towards training new staff to assist with developing the team.
- Resolve customer issues and queries and apply creative thinking to identify personalised solutions to the satisfaction of customers.
- Respond to customer contacts, including investigating and responding to 1st stage complaints and assisting with responses to 2nd stage complaints to provide a high level of customer service.
- Contribute to, influence and implement the development of policy and procedures to ensure legislation is followed.
- Monitor budget spend in line with Line Management delegated authority to ensure plans do not exceed allowed expenditure.
- Pursue former tenant debt and recovery of re-chargeable repairs
- Proud member of the Disability Confident employer scheme
- Housing Officer (Income)
- Company: Cairn
- Housing
- Association
Location: Bellshill, ML4 3RA Working pattern: Hybrid - 3 days remote Job type: Permanent Posting date: 13 Aug 2026 Closing date: 3 Sept 2026
Summary
We are currently recruiting for a Housing Officer (Income) to join our team as part of our ongoing commitment to landlord health and safety compliance for our tenants and residents in over 5000 homes across Scotland.
Reporting to the Income Manager, you will provide an excellent Income Management Service to our tenants and customers.
You will also help to deliver a housing management service including debt recovery & enforcement action to maximise income and sustain tenancies.
In addition, you will advise & support customers with issues surrounding benefit & welfare entitlement.
Key Responsibilities – What You’ll Do
- The role is responsible for the delivery of housing management services to meet our agreed KPI’s, SLA’s and legislative requirements.
- Lead & deliver all actions relating to rent arrears/allocation in line with our policies and procedures to deliver an effective housing management service and preserving our income.
- Assist and coordinate strategic projects which support organisational success and future proofing through the delivery of Strategic Action Plans.
- Organise, attend and chair if necessary multi-agency meetings to liaise with other partners and professionals for the effective partnership management of complex, high community risk or sensitive cases as required.
- Deliver an excellent day to day service to provide exceptional & consistent customer service within relevant policy & procedures by communicating effectively with a wide range of individuals with varying needs.
- Perform effective data management to enable accurate reporting and monitoring.
- Manage, develop, motivate and carry out Risk Assessments for direct reports to provide an excellent service suited to current and future organisational needs.
- Build and maintain relationships through partnership working internally and externally to deliver a one team approach.
Lead on and enforce legal action in order to comply with our policies and procedures.
- Support colleagues and manage multiple direct reports and contribute towards training new staff to assist with developing the team.
- Resolve customer issues and queries and apply creative thinking to identify personalised solutions to the satisfaction of customers.
- Respond to customer contacts, including investigating and responding to 1st stage complaints and assisting with responses to 2nd stage complaints to provide a high level of customer service.
- Contribute to, influence and implement the development of policy and procedures to ensure legislation is followed.
- Monitor budget spend in line with Line Management delegated authority to ensure plans do not exceed allowed expenditure.
- Pursue former tenant debt and recovery of re-chargeable repairs
- Proud member of the Disability Confident employer scheme
About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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