At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/check-out experience while providing excellent support.
- Company: Join LGH Hotels Management, a leader in the hospitality industry with 42 hotels across the UK.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career growth opportunities.
- Other info: Dynamic work environment with opportunities to develop your career in hospitality.
- Why this job: Be the friendly face that makes guests feel at home and creates memorable experiences.
- Qualifications: Passion for hospitality, strong communication skills, and attention to detail.
The predicted salary is between 18900 - 23100 £ per year.
Are you passionate about hospitality and enjoy helping people feel welcome and at ease? We are looking for an enthusiastic and friendly Hotel Receptionist to join our Front Office team. As the first point of contact for our guests, you will play a key role in shaping how they feel from the moment they arrive. Through a warm welcome, a smooth check-in process and attentive support throughout their stay, you will help create positive, memorable guest experiences. You will confidently handle guest enquiries, manage reservations and incoming calls, and share helpful information about the hotel and local area. Your calm approach, attention to detail and positive attitude will help guests feel looked after and reassured, even in a fast-paced environment. This is a role where human connection really matters — making guests feel comfortable, informed and valued at every interaction.
Key Responsibilities
- Welcome guests warmly and professionally, ensuring a smooth and friendly check-in and check-out experience
- Support guests throughout their stay by responding to queries and requests with care and efficiency
- Handle incoming phone calls, emails and reservations accurately and confidently
- Provide clear information about the hotel, its facilities and the local area
- Work closely with colleagues across the hotel to support a seamless guest experience
This role is ideal for someone who:
- Enjoys working with people and takes pride in making others feel welcome and comfortable
- Communicates clearly and positively, both face-to-face and in writing
- Stays calm, organised and focused in a busy, guest-facing environment
- Has good computer skills and enjoys working with systems and processes
- Pays close attention to detail and values accuracy
- Brings a positive, professional attitude and enjoys being part of a supportive team
- Is passionate about hospitality and delivering genuinely caring guest experiences
The Holiday Inn Basildon is an exceptional hotel located opposite Festival Park, providing a perfect setting for conferences, meetings, weddings, events, and leisure guests. With 148 comfortable bedrooms available, guests can enjoy a delightful stay. The hotel offers a range of dining options to cater to all tastes. We are committed to ensuring that all our guests have a memorable experience during their stay with us, and we strive to provide the highest levels of service and hospitality. The hotel features an open lobby, a conference centre, and a picturesque lakeside garden. It is conveniently located just a 10-minute drive from the M25 and close to Basildon station.
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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