At a Glance
- Tasks: Lead the design and improvement of contact centre technology for patient access.
- Company: Join the Mid and South Essex NHS Foundation Trust, dedicated to patient care.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Be part of a vibrant team focused on improving health and well-being.
- Why this job: Make a real difference in healthcare by optimising technology for patient services.
- Qualifications: Experience in telephony systems and a passion for digital innovation.
The predicted salary is between 37035 - 45265 £ per year.
As the Contact Centre Technology Manager you will be responsible for the end-to-end design, performance, resilience, governance and continuous improvement of contact centre technology systems supporting patient access across Mid and South Essex NHS Foundation Trust.
It will be your responsibility to provide specialist expertise in telephony systems, Interactive Voice Response (IVR), digital access channels, chatbot technology, Workforce Management (WFM), quality monitoring, call recording and reporting solutions.
Acts as the principal link between operational services, Digital teams, Information Governance, IT Services and external technology suppliers, ensuring technology solutions support safe, efficient and patient-centred access to services.
Responsible for translating highly complex operational requirements into effective technical solutions, leading technology-enabled service improvements, driving adoption of digital technologies and ensuring systems remain robust, secure and fit for purpose.
Operates as the Trust's subject matter expert for Outpatient contact centre technology and provides specialist advice on the development and optimisation of patient access systems.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Outpatients Contact Centre Technology Manager | Mid and South Essex NHS Foundation Trust in Basildon employer: Allscreens Nationwide Ltd
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