At a Glance
- Tasks: Lead the design and performance of contact centre technology for patient access.
- Company: Join the Mid and South Essex NHS Foundation Trust, a leader in healthcare innovation.
- Benefits: Enjoy a competitive salary, health benefits, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on improving patient access and services.
- Why this job: Make a real difference in patient care through advanced technology solutions.
- Qualifications: Experience in telephony, IVR, and digital channels is essential.
The predicted salary is between 44420 - 54292 £ per year.
Mid and South Essex NHS Foundation Trust is seeking an experienced Outpatients Contact Centre Technology Manager to oversee the design, performance and governance of contact centre technology systems supporting patient access.
You will provide specialist expertise in telephony, IVR, digital channels, chatbot technology, Workforce Management, quality monitoring, call recording and reporting to ensure robust, secure, patient-centred services.
Outpatients Contact Centre Tech Leader | Digital Access in Basildon employer: Allscreens Nationwide Ltd
Joining Marshall Audi Taunton as a Service Technician apprentice means becoming part of a dynamic team dedicated to delivering exceptional customer experiences in the prestigious car market. With comprehensive training, including travel and accommodation covered for your apprenticeship at the Volkswagen Group National Learning Centre, you will benefit from a supportive work culture that prioritises personal development and career progression. This role offers a unique opportunity to work with cutting-edge technology while receiving mentorship and gaining valuable qualifications that pave the way for a successful long-term career.
