At a Glance
- Tasks: Provide reception support in a mental health urgent care setting and assist with patient communication.
- Company: Essex Partnership University NHS Foundation Trust, dedicated to mental health care.
- Benefits: 27 days holiday, excellent pension, staff discounts, and flexible working options.
- Other info: Join a supportive community with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and ability to handle challenging situations with empathy.
The predicted salary is between 22712 - 27759 £ per year.
A Vacancy at Essex Partnership University NHS Foundation Trust.
Part Time 34.5hrs per week (This service is a 24 hours a day, 7 days a week service delivery based on a rostered shift pattern) - you will be expected to work, either Long Days, Long Nights, some weekends and some Bank Holidays
The Mental Health Urgent Care Department, is a facility where adults, aged 18 years and above, who are experiencing a mental health crisis can receive an urgent biopsychosocial assessment with immediate care planning.
It is a purpose built department based at the Basildon Mental Health Unit on the Basildon university Hospital site.
The department will offer a calm and therapeutic mental health setting to see the majority of urgent/emergency mental health presentations and represent an improvement on the service previously offered in busy emergency departments.
The core responsibilities of this role will include
- Reception duties within the urgent department waiting area, ensuring all patients that present to the urgent care department are greeted and registered to the department.
- Ensure 24/7 presence in the reception area of the departments
- Ensure clear and timely communication to clinical teams of any changes within the patient waiting area which require clinical awareness and intervention
- Carrying out assigned duties from the service Lead or Coordinator
- Handling incoming and outgoing telephone calls in a polite and efficient manner.
Receive and deal with telephone enquiries, responding appropriately to callers including high risk and challenging client and carers in line with mental health crisis
- Maintaining strict confidentiality at all times.
- Liaising with other services and collecting information to ensure a joined up approach to patient care.
Valuing you. Recognising your dedication. At EPUT, we look after you.
- Receive supervision and support to help you fulfil your potential.
- Join an inclusive EPUT community and connect with others through engagement events and equality or champion networks.
- If you need help, we provide mental health and wellbeing services, occupational health advice and counselling.
- We run recognition awards to recognise staff's hard work and dedication.
- 27 days holiday, plus bank holidays, rising to 33 days after 10 years’ service.
- Excellent pension of up to14.5% of your pensionable pay.
- Staff discounts include Blue Light Card, NHS discount offers, and staff benefits.
- £8K relocation package if you move to Essex to join us
- Season ticket loans are interest-free to cover the cost of travelling to and from work via tram, rail, or bus.
- Work that wraps around your needs
- Flexible working: available from day one for most roles.
- Job share: Applications for job shares are welcomed.
- Undertake administrative duties within own level of competence as requested by professionally registered staff
- Record accurate messages and follow them up appropriately in accordance to department guidelines
- Communicate face to face with clients seeking further help/information as required being aware of the needs of the clients and act in an appropriate manner particularly with clients who can be verbally challenging
- Contribute to and support services to provide a high-quality service that takes account of individual needs.
To exchange confidential, sensitive information with staff, clients, and carers in person or or on the telephone.
The unpredictability of clients means that persuasive, reassuring, empathic, skills are required at all times
- Deal with queries raised by patients, carers and other healthcare professionals both internally and externally to the Trust.
These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.
- COMMUNICATION AND WORKING RELATIONSHIPS
- Excellent communication skills with patients, carers and other healthcare colleagues (across a range of disciplines) on day-to-day aspects
- The post holder will have the ability to communicate effectively and sensitively with patients according to their age, understanding, language and ability
- Responsible for ensuring all correspondence is accurately and appropriately presented using Trust and departmental procedures and medical terminology used by
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Administration Assistant/ Receptionist – MH Urgent Care Dept in Basildon employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land Administration Assistant/ Receptionist – MH Urgent Care Dept in Basildon
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Administration Assistant/ Receptionist – MH Urgent Care Dept in Basildon
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Allscreens Nationwide Ltd, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Allscreens Nationwide Ltd.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Allscreens Nationwide Ltd.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Allscreens Nationwide Ltd can really resonate with interviewers and show your commitment to the field.
