Audiology Administrator in Barnstaple

The Audiology Administrator/Receptionist plays a key role in supporting the efficient delivery of the Audiology Service by providing a professional, friendly, and responsive administrative and reception service to patients, carers, visitors, and healthcare professionals. As the first point of contact for the department, the post holder is responsible for creating a positive patient experience through excellent customer service, clear communication, and efficient administration.

The post holder will manage a high volume of telephone calls and face-to-face enquiries, responding to routine questions where appropriate and ensuring that more complex clinical queries are directed promptly to the relevant member of the Audiology team. They will be responsible for booking, amending, cancelling, and confirming appointments across a range of audiology clinics, ensuring that clinic templates are used effectively and appointments are allocated in accordance with service protocols and waiting time targets.

The role requires the accurate recording and relaying of messages from patients, relatives, GPs and other healthcare professionals. The post holder will ensure patient information is handled securely and confidentially in line with NHS policies, the Data Protection Act, and GDPR requirements.

Working closely with audiologists, administrative colleagues, and the wider multidisciplinary team, the post holder will help coordinate daily clinic activities, identify and resolve scheduling issues where possible, and ensure clinics run smoothly. The role requires the ability to work in a busy and often demanding environment, managing multiple tasks while maintaining accuracy and attention to detail.

The post holder must be able to prioritise their workload, remain calm under pressure, and adapt to changing priorities while maintaining a professional and courteous manner. Excellent communication and interpersonal skills are essential, as the role involves regular contact with patients who may be anxious, distressed, elderly, or have hearing, communication, or additional support needs. The ability to communicate clearly, patiently, and sensitively is fundamental to ensuring patients feel listened to, respected, and supported throughout their contact with the service.

The successful candidate will demonstrate excellent organisational skills, a proactive approach to problem-solving, and the ability to work both independently and as part of a team. They will be confident using computerised patient administration systems and Microsoft Office applications as well as Auditbase. A flexible, reliable, and positive attitude is essential, together with a commitment to delivering high-quality patient-centred care.

The post holder will be expected to uphold NHS values, maintain confidentiality at all times, and contribute to the continuous improvement of administrative processes and the overall efficiency of the Audiology Service.

Working Pattern: 8am until 6pm over 4 days - subject to discussion and change

Interview Date: To Be Confirmed

For further information please contact: Katie McNeill, Deputy Head of Audiology on 01271 322476 or katie.mcneill@nhs.net

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits: We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we'll help you get there. Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. Salary is not the only financial benefit. You will also have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including: National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme.

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.