At a Glance
- Tasks: Deliver top-notch food and beverage service while maximising sales opportunities.
- Company: Join a vibrant hotel team focused on exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Other info: Opportunity for growth in a lively hospitality setting.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 9.9 - 12.1 £ per hour.
- Reporting to: Restaurant and Bars Manager
- Purpose of Role
To deliver a consistent high quality Food & Beverage service to all guests maximising on all sales opportunities.
You will ensure delivery of great customer service at best possible cost within brand guidelines and satisfying legal requirements.
- Personal Specification
- Enjoy working and dealing with the public and being part of a team.
- Confident, pleasant and an excellent articulate communicator; able to stay calm under pressure and remain courteous when dealing with difficult situations.
- Must be efficient, organised and self motivated.
- Have a good personal standard projecting a professional image at all times.
Your key tasks reflect your contribution to our four core objectives; which are people, customer, profit and sales.
Key Responsibilities
- People
- Attend service briefings at the beginning of each shift and a handover at the end of each shift
- Build productive working relationships with guests and staff
- Ensure clear and accurate communication between departments to allow all requests to be met on time and to the expected standard.
- Assist in maintaining the cleanliness of the department.
- Ensure you deliver service in line with the CELEB service values, ensuring that the Customer experience is truly engaging throughout each and every interaction throughout their stay
- Wear the appropriate clothing for your role and maintain a high standard of personal grooming
- Ensure all legislative training is adhered to and carried out effectively and efficiently.
- Customer
- To promote a helpful and professional image to the customer, giving full co-operation to any customer requiring attention
- To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way
- To anticipate customer needs whenever possible to enhance the quality of service offered by the Venue, to ensure customer loyalty is maintained
- To ensure the customer is treated correctly, first time, every time
- Ensure all customers receive a warm welcome first time every time
- Handle guest queries and complaints and take the appropriate action to ensure total guest satisfaction is achieved.
Communicate any problems to senior management, and liaise with them with complaints beyond your control
- Profit
- To assist in the achieving of weekly, monthly and quarterly goals and targets within the department
- Utilising your product and Venue knowledge, make suggestions to customers to enhance their experience and maximise on upsell opportunities
- To be familiar with and promote other hotels within the group
- Actively participate in any revenue and sales activities operated by Hunton Park Hotel plus any specific operational activities
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Bar Tender employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Tender
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar Tender
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
