Band 4 Team Administrator | West London NHS Trust

West London NHS Trust is launching a national psychological treatment service for people affected by terrorism, including survivors, bereaved families, first responders and witnesses. Delivered with Victim Support (lead provider) and the Peace Collective, it will form a coordinated national hub for victims and survivors.

We are seeking a part-time administrator to join the team. The role requires an enthusiastic, motivated individual with administrative experience, excellent communication skills, and confidence working both on the phone and face-to-face. The post holder will work autonomously within a supportive clinical team, with drive and professionalism key to success.

• This post is 0.4FTE (15 hours per week). We would prefer the hours to be spread across 3 days, with 5 hours per day but we are open to other options for the right candidate. NB. we do not require administrative support on Fridays so the hours would be spread across Mon-Thu only.
• Please note that shortlisted candidates will be required to carry out a simple typing and formatting exercise after the interview.
• Interviews will be held in person in Hammersmith.

The successful applicants will have excellent organisational skills, be able to work effectively within the team and have a polite and sensitive approach to people who experienced trauma. Previous administrative experience, use of large client databases, computer literacy, good communication and interpersonal skills, as well as the ability to maintain confidentiality at all times are essential.

The role is varied and duties include:

• Creating, developing and maintaining client record systems
• Co-ordinating the booking of client assessment and treatment appointments
• Dealing effectively with telephone calls and visitors.
• Minute taking

The postholder will need to be a competent user of software packages including Word, Excel and Outlook. Ideally, the applicant should have experience in using Patient Administration Systems such as IAPTus but this is not essential.

You will join a very friendly, supportive and well-resourced service at an exciting time for service development.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’. The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.