Band 2 Patient Administrator | Royal Free London NHS Foundation Trust

We are looking for a dynamic and resilient Patient Administrator to support the delivery of Women’s & Neonates services at North Middlesex University Hospital. This is a busy and fast-paced role within the Obstetrics, Maternity & Neonates department, where the post holder will provide comprehensive administrative support across outpatient clinics, booking services and ward areas.

The role requires excellent attention to detail, a strong patient-focused approach and the ability to work both independently and as part of a team while managing competing priorities. The successful candidate will demonstrate strong communication and organisational skills, a commitment to maintaining data accuracy, and the ability to adapt to changing service demands. You will also be expected to embody the Trust values and deliver high-quality customer service, while fulfilling the responsibilities outlined in the job description and person specification.

• Provide comprehensive administrative and clerical support across Outpatients Clinics, Booking Office and Wards within Women’s Services
• Process and distribute incoming mail and manage clinic documentation accurately and within deadlines
• Book, reschedule and manage patient appointments, ensuring efficient clinic utilisation
• Use hospital systems (e.g. PAS/Medway) to maintain accurate patient records and data quality
• Support colleagues by ensuring notes, results and documentation are available for clinics
• Handle telephone and email queries promptly, escalating complex queries appropriately
• Undertake reception duties, dealing with patients and visitors in a professional and courteous manner
• Assist with patient services such as arranging transport and interpreters
• Maintain and update databases, spreadsheets and audit information
• Ensure timely filing and tracking of patient records in line with information governance standards
• Contribute to service improvements, audits and departmental projects where appropriate
• Work flexibly across the department to support service delivery

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts with over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community.

This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients. Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.