At a Glance
- Tasks: Lead the Spa team, ensuring exceptional guest experiences and high standards.
- Company: Pennyhill Park, a luxury hotel known for elegance and world-class service.
- Benefits: Great hotel stay rates, 50% off dining, free meals, gym access, and wellbeing resources.
- Other info: Be part of a certified B Corp committed to sustainability and responsible practices.
- Why this job: Join a supportive team where your ideas matter and growth is encouraged.
- Qualifications: Experience in a supervisory role within a Spa and strong organisational skills.
The predicted salary is between 38250 - 46750 £ per year.
Pennyhill Park in Bagshot, Surrey, part of the Exclusive Collection, is a luxury hotel known for its elegance and attention to detail. Home to a Michelin-star restaurant and world-class service, it is a place where excellence and attention to detail define every experience. You will join as a Spa Duty Manager that values leadership, creativity, collaboration, and pride in everything they do, ensuring the Spa operates seamlessly while delivering an exceptional guest experience. Here, your ideas will be welcomed and your growth supported. At Pennyhill Park, we believe in rewarding our team for their passion and dedication.
As part of our team, you’ll enjoy:
- Great rates for stays across all our hotels and 50% discount on Food & Beverage dining
- Free meals while on duty
- Free access to the on‑site gym and parking
- Access to our Employee Assistance Programme and wellbeing resources
- Exclusive discounts and perks through Hospitality Essentials
- Opportunities for growth, learning, and internal movement within the Exclusive Collection
Key Responsibilities
- Ensure the Spa is maintained to the highest standards of presentation and housekeeping at all times
- Deliver a seamless guest journey throughout the Spa, resolving any issues professionally
- Be a visible and approachable presence, acting as the face of the Spa for guests
- Support the development and implementation of processes, procedures and SOPs
- Drive revenue through upselling of retail products and Spa treatments
- Oversee Spa team members, ensuring training, performance and standards are maintained
- Ensure compliance with health and safety, operational procedures and systems
Person Specification
- Previous experience in a supervisory role within a Spa or similar environment
- Strong organisational skills with a focus on delivering exceptional guest service
- Industry relevant qualifications (Degree, HND or Advanced GNVQ)
- Experience in training, systems, processes and team support
- Confident in managing operations, guest experience and health & safety
- Flexible, professional and enthusiastic approach to the role
We are a certified B Corp, committed to sustainability and responsible business practices. At Exclusive Collection, we champion wellbeing, progression, and a culture where people who share our values can thrive. As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. If you require any adjustments during the application process, please let us know.
Spa Duty Manager in Bagshot employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager in Bagshot
✨Get a Taste of the Scene
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Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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We think you need these skills to ace Spa Duty Manager in Bagshot
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
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How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
