At a Glance
- Tasks: Provide a friendly reception service and support patients in a busy maternity environment.
- Company: Join Chelsea and Westminster Hospital, one of England's top-performing NHS trusts.
- Benefits: Enjoy flexible working hours, competitive pay, and a supportive team culture.
- Other info: Opportunities for career growth in a dynamic and diverse workplace.
- Why this job: Make a real difference in patient care while gaining valuable experience in healthcare.
- Qualifications: Previous reception experience and excellent communication skills are essential.
The predicted salary is between 22703 - 27749 £ per year.
We are looking for a friendly, self-motivated and confident person who has experience of providing a high level standard of customer care. The post holder will provide a comprehensive patient focused reception service working in our Antenatal reception. If you enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.
The successful candidate must have previous reception experience and have excellent communication and customer service skills. Working hours are between 9-5pm Monday - Friday (could include the occasional weekend). The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs.
The Assistant Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary:
- Reception - Antenatal and Birth Centre
- Maternity back office if required
Reception duties include:
- Provide a customer focused reception service for all patients and visitors attending the area, dealing with all patients or visitors in an efficient, polite and courteous manner.
- Dealing with all patients’ queries where possible and directing them accordingly.
- Ensure the reception areas are always manned and patients are kept informed of any delays in being seen.
- Check in and book patient appointments in a timely manner, ensuring that it's within date range of gestation.
- Interact with patients and relatives in a sensitive and empathetic manner.
- Process all follow up appointments as patients leave the department in line with guidelines, escalating any capacity concerns.
- Help the midwives with minor admin queries.
- Help with answering the ANC phones and dealing with patient queries.
This advert closes on Wednesday 12 Aug 2026. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Assistant Patient Administrator | Chelsea and Westminster Hospital NHS Foundation Trust employer: Allscreens Nationwide Ltd
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