At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences at our newly transformed hotel.
- Company: Join LGH Hotels Management, a leader in the UK hospitality industry with 42 hotels.
- Benefits: Enjoy employee discounts, free meals, wellbeing support, and career development opportunities.
- Other info: Be part of an exciting hotel relaunch set to redefine hospitality near Heathrow Airport.
- Why this job: Make a real impact by shaping memorable stays for guests and leading a passionate team.
- Qualifications: Ideal for those who thrive on leadership, great service, and creating positive team environments.
The predicted salary is between 32400 - 39600 £ per year.
Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026.
Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike
Lead the team that shapes how every guest feels when they arri ve.
At LGH, we believe great hospitality is about connection, confidence and care.
As our Assistant Guest Experience Manager, you’ll be the driving force behind our Arrivals Lounge—leading with energy, setting the tone, and inspiring your team to create seamless, memorable experiences from the very first moment.
Our contemporary lobby brings together mobile check-in, digital keys and self-service kiosks, alongside a traditional reception for more complex needs.
With a vibrant mix of Starbucks, retail and lounge space, you’ll ensure every part of the guest journey feels effortless, welcoming and joined-up.
This is a hands‑on leadership role where you’ll coach, support and lead by example—bringing out the best in your team while delivering consistently exceptional service.
- What you’ll do
- Lead the guest experience team to deliver smooth, welcoming and memorable stays
- Champion self check-in while ensuring guests feel supported and confident using digital tools
- Oversee reception operations, creating effortless, personalised arrivals and departures
- Bring Starbucks and retail to life with energy, creativity and strong service standards
- Inspire and develop your team, building a positive, engaged and guest‑focused culture
- Maintain and elevate brand standards across all guest‑facing areas
- Drive performance and improvement, spotting opportunities to enhance service, satisfaction and revenue
- Collaborate across departments to deliver one seamless experience
- Encourage feedback and reviews, using insight to continuously improve
- Ensure smooth operations, including accurate billing, strong coordination) and efficient lobby flow
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
- Who this role is for
This role is ideal for someone who
- Thrives on leading people – you enjoy coaching, developing others and creating a positive, high‑performing team environment
- Finds purpose in great service – you take pride in making guests feel welcome, relaxed and genuinely cared for
- Leads from the front – you’re hands‑on, visible and energised by being in the operation, not behind the scenes
- Enjoys creating calm in busy settings – you stay focused and supportive even during peak times
- Thinks ahead and spots opportunities – you’re always looking for ways to improve the experience for guests and the team
- Balances people and performance – you care about both team wellbeing and delivering strong results
- Embraces change and innovation – you’re comfortable with technology, new ways of working and evolving guest expectations
- Wants to make a difference – not just run a shift, but shape a space where guests and colleagues feel they belong
- Hotel
Perfectly positioned moments from Heathrow Airport and with excellent links into Central London, Holiday Inn London Heathrow M4J4 is set to make an exciting return in September 2026.
Following an extensive transformation, the hotel will reopen as a vibrant, contemporary destination for business travellers, holidaymakers, airline crews, conferences, and local guests alike.
With stylish guest rooms, versatile meeting and event spaces, welcoming food and beverage venues, and the trusted Holiday Inn brand behind it, the hotel is poised to become one of Heathrow’s leading hospitality destinations.
More than just a hotel, this is a relaunch with ambition—creating memorable guest experiences while building a team culture centred on collaboration, development, and pride in delivering exceptional hospitality.
About us
Looking for an exciting career in the hospitality industry?
Look no further than LGH Hotels Management!
With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality.
Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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Assistant Guest Experience Manager employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Guest Experience Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Allscreens Nationwide Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Allscreens Nationwide Ltd
Don't be shy about reaching out to Allscreens Nationwide Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Guest Experience Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Allscreens Nationwide Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
