At a Glance
- Tasks: Support integrated facilities services and ensure compliance with KPIs and SLAs.
- Company: Join ISS, a world-leading workplace and facility management company.
- Benefits: Exciting career opportunities in a diverse and inclusive environment.
- Other info: Be part of a team that values people and promotes inclusivity.
- Why this job: Make a real impact while building relationships and improving workplace services.
- Qualifications: Experience in facilities management and strong organisational skills required.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking an Assistant Facilities Manager to support the delivery of integrated facilities services, ensuring hard and soft FM services are delivered efficiently and in line with KPIs and SLAs. You will be responsible for helping ensure safe, compliant services are delivered on time and within budget, while maintaining strong attention to detail.
We are looking for a proactive and customer-focused individual who can build excellent working relationships with clients, contractors, internal teams, and building users. The role will support operational performance, compliance activities, and continuous improvement initiatives across the facilities function.
- Support the day-to-day delivery of integrated facilities services across hard and soft FM operations.
- Ensure services are delivered efficiently and in line with agreed KPIs and SLAs.
- Build positive relationships with clients, contractors, internal teams, and building users.
- Provide excellent customer service and assist in resolving operational issues.
- Support compliance and Health & Safety activities, ensuring documentation is maintained accurately.
- Assist with audits, maintenance records, and statutory compliance requirements.
- Support operational and financial performance through reporting, administration, supplier coordination, and service monitoring.
- Identify opportunities to improve workplace services, processes, and customer satisfaction.
Facilities Management experience within a hard and/or soft services environment.
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Knowledge of Health & Safety and compliance, including FM legislation and best practice.
- Commercial awareness, with experience supporting budgets, reporting, or contract administration.
- Strong problem-solving skills with the ability to implement practical solutions.
- Good IT skills, including Microsoft Office and FM or CAFM systems.
- A team-oriented approach with a proactive and customer-focused mindset.
ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com.
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