At a Glance
- Tasks: Join the Gynaecology Team and manage patient pathways with a focus on excellent service.
- Company: University College London Hospitals NHS Foundation Trust, a top NHS trust in England.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: 12-month fixed term role with opportunities for career growth in a dynamic NHS setting.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Experience in patient-facing roles and strong communication skills are essential.
The predicted salary is between 31554 - 33270 £ per year.
An exciting opportunity has arisen for a proactive, enthusiastic, and focused Administration Assistant to join the Gynaecology Team in Women’s Health. To be successful, the post-holder will need to have a proven track record of working with waiting time targets and in a patient facing environment. You will be a team player with excellent communication, organisational skills and attention to detail, as well as a drive and desire to improve the patient experience.
The ideal candidate will have a patient centred approach and experience of working within a busy NHS team, be self-motivating and able to work autonomously as well as part of a team.
The Administration Assistant will actively manage the administrative processes attached to patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high-quality administration service, a positive patient experience, and excellent customer service.
Key responsibilities of the role include, but are not limited to:
- Handling incoming calls and completing any required follow-up actions
- Making outbound calls to patients, GPs, and other healthcare professionals as needed
- Managing and responding to emails within the shared mailbox
- Uploading relevant documentation to EPIC in a timely manner
- Scheduling, cancelling, and rescheduling appointments in line with patient needs and national targets
- Ensuring appointment reminder calls are carried out
- Managing incoming and outgoing post efficiently
- Monitoring and actioning work queues
They will also be expected to provide cross cover during times of leave and heavy workload commitment. This is a 12 months fixed term, full time role (37.5 hours per week). The successful applicant will be self-motivated, have excellent interpersonal skills and be patient focused.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Assistant Admin Coordinator | University College London Hospitals NHS Foundation Trust employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
