At a Glance
- Tasks: Support residents by managing complex ASB cases and providing effective solutions.
- Company: Join L&Q, a passionate housing provider focused on community safety.
- Benefits: Enjoy a great pension plan, generous leave, and lifestyle perks.
- Other info: Flexible hybrid working and opportunities for personal growth await you.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: Customer-focused attitude and teamwork skills are essential.
The predicted salary is between 24300 - 29700 £ per year.
PersonaAgile Worker: 20% - 40% of contractual hours to be worked from reporting office (hybrid working).
Working Pattern: Monday to Friday 9-5 with some flexibility.
Closing Date: Thursday 20th August. Interview Dates are yet to be confirmed but will be held face to face in our Trafford office.
Benefits:
- Excellent pension plan (up to 6% double contribution)
- 28 days Annual Leave rising to 31 days with length of service + Bank Holidays
- Westfield Health Cash Plan
- Non-contributory life assurance
- Up to 21 hours volunteering paid days
- Lifestyle benefits
- Employee Assistance Programme
- And many more…
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview processes with L&Q for the same or similar role in the previous 12 months.
Join our Housing Specialism’s Team at L&Q. Would you like to join our Housing Specialism’s Team as an ASB Case Worker and deliver an excellent service for residents? We are currently recruiting for 1 Permanent & 1 Fixed Term Contract ASB caseworker.
This is an exciting opportunity for anyone who is a customer-focused team player who wants to make a difference. As we navigate our way through some really exciting changes over the next three years, you will join us at a pivotal time as we focus on how we deal with ASB as a housing provider.
As the ASB Case Worker, you’ll provide effective and sensitive case management in severe and complex ASB cases and provide advice and support on lower-level ASB to colleagues. Here at L&Q we are passionate about providing a safe, secure and good quality home to our residents.
Your impact in the role:
To be successful in this role, you’ll implement a solutions approach to reducing harm and support residents to feel safe within their homes and communities. You will also work collaboratively with colleagues from across the business supporting problem solving initiatives to reduce and resolve ASB, and provide a proactive ASB service including investigation, enforcement and prevention activities as appropriate. You will be resolute in dealing with some of the most challenging ASB matters affecting our residents. Our customers are the most important part of our business and as a member of the Housing Management team, it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the organisation and department.
ASB Case Worker NW employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
