At a Glance
- Tasks: Help customers manage their accounts and resolve arrears through calls and emails.
- Company: MTVH, a supportive organisation dedicated to customer welfare.
- Benefits: Full-time permanent role with job security and community impact.
- Other info: Join a dynamic team focused on community welfare and personal growth.
- Why this job: Make a difference in people's lives by helping them manage their finances.
- Qualifications: Strong communication skills and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
MTVH is looking for an Income Officer (Customer Accounts Advisor) based in Beeston, Nottingham.
The role is a full-time permanent position in the Income Collections Team, focusing on Home Ownership accounts in arrears and customer-focused debt resolution.
You will handle outbound calls, email and letters, aiming to reduce arrears and provide appropriate payment arrangements while signposting external funding and welfare benefits where applicable.
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