Join Nottinghamshire Fire and Rescue Service - We're Hiring Now!
Are you passionate about technology and eager to develop your skills in IT? Do you want to help us keep our local community safe? Yes? This opportunity will be perfect for you!
We are looking for a passionate and motivated individual to join us as our next ICT Cyber Security Apprentice. This role offers a unique opportunity to develop hands-on experience in delivering high-quality, security-focused ICT support. As part of our dedicated team, you will gain practical skills in supporting, monitoring, and securing a range of ICT systems and infrastructure, while developing an understanding of cyber security best practices and threat mitigation.
As an ICT Apprentice your development will be our priority, joining a dedicated apprenticeship course will give you the skills to set you up for the future.
You might be leaving education, wanting to kickstart your career in ICT or looking for a new challenge, we welcome applicants from all backgrounds. Interested?
Key Responsibilities
- Experience first and second-line support as part of the ICT Security Team, ensuring high levels of service and support.
- Participate in the incident, service request, and knowledge management practices within the ICT Security function, learning and using appropriate ITSM tools.
- Escalate complex issues to the ICT Security Manager, relevant colleagues, and/or third and fourth line support where appropriate, while gaining experience of maintaining ownership and communication.
- Develop experience of maintaining detailed and accurate documentation of NFRS ICT assets, configurations, incidents, problems, changes, known errors, and workarounds, ensuring adherence to industry standard procedures.
- Assist in ensuring agreed SLAs and KPIs are met, to maintain service quality and compliance with industry best practice. Helping identify and plan service improvement initiatives where appropriate.
- Triage, troubleshoot and resolve service requests and incidents, document and process changes related to ICT systems and software.
- To assist with the installation, configuration, and maintenance of ICT systems and software to ensure security, resilience and service continuity. Including regular patching, upgrades, backups and documentation reviews.
- To gain experience of management and administration of user accounts, privileges and access rights in accordance with NFRS policy and industry best practice. Including supporting onboarding/offboarding processes, account setup and equipment provisioning.
- Develop the capability to undertake security risk assessments, generate remediation plans and provide recommendations in-line with industry best practice.
- To gain experience in the monitoring and maintenance of the performance, security, and integrity of systems and software. Perform regular maintenance, upgrades, and configuration audits. Triage security issues and threats, ensuring minimal disruption. Monitor alerts and respond to issues.
- To gain experience in ensuring adherence to security best practices across systems and software in conjunction with the ICT Security Manager.
- Provision of administrative support, such as processing invoices and creating training materials.
- Contribute to the continuous improvement of ICT processes and knowledge base.
- Support ICT service continuity and participate in disaster recovery planning and testing, including conducting and reporting on Cyber Security Exercises.
- Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement.
- Work collaboratively to ensure that all ICT Department projects are delivered in-line with their agreed business case and budget.
Proud member of the Disability Confident employer scheme
ICT Cyber Security Apprentice (FTC)
Company: Nottinghamshire Fire and Rescue Service Hours: Full-time Location: Arnold, NG5 8PP Working pattern: Hybrid - 2 days remote Job type: Temporary Posting date: 27 Aug 2026 Closing date: 23 Sept 2026
Summary
Join Nottinghamshire Fire and Rescue Service - We're Hiring Now!
Are you passionate about technology and eager to develop your skills in IT? Do you want to help us keep our local community safe? Yes? This opportunity will be perfect for you!
We are looking for a passionate and motivated individual to join us as our next ICT Cyber Security Apprentice. This role offers a unique opportunity to develop hands-on experience in delivering high-quality, security-focused ICT support. As part of our dedicated team, you will gain practical skills in supporting, monitoring, and securing a range of ICT systems and infrastructure, while developing an understanding of cyber security best practices and threat mitigation.
As an ICT Apprentice your development will be our priority, joining a dedicated apprenticeship course will give you the skills to set you up for the future.
You might be leaving education, wanting to kickstart your career in ICT or looking for a new challenge, we welcome applicants from all backgrounds. Interested?
Key Responsibilities
- Experience first and second-line support as part of the ICT Security Team, ensuring high levels of service and support.
- Participate in the incident, service request, and knowledge management practices within the ICT Security function, learning and using appropriate ITSM tools.
- Escalate complex issues to the ICT Security Manager, relevant colleagues, and/or third and fourth line support where appropriate, while gaining experience of maintaining ownership and communication.
- Develop experience of maintaining detailed and accurate documentation of NFRS ICT assets, configurations, incidents, problems, changes, known errors, and workarounds, ensuring adherence to industry standard procedures.
- Assist in ensuring agreed SLAs and KPIs are met, to maintain service quality and compliance with industry best practice. Helping identify and plan service improvement initiatives where appropriate.
- Triage, troubleshoot and resolve service requests and incidents, document and process changes related to ICT systems and software.
- To assist with the installation, configuration, and maintenance of ICT systems and software to ensure security, resilience and service continuity. Including regular patching, upgrades, backups and documentation reviews.
- To gain experience of management and administration of user accounts, privileges and access rights in accordance with NFRS policy and industry best practice. Including supporting onboarding/offboarding processes, account setup and equipment provisioning.
- Develop the capability to undertake security risk assessments, generate remediation plans and provide recommendations in-line with industry best practice.
- To gain experience in the monitoring and maintenance of the performance, security, and integrity of systems and software. Perform regular maintenance, upgrades, and configuration audits. Triage security issues and threats, ensuring minimal disruption. Monitor alerts and respond to issues.
- To gain experience in ensuring adherence to security best practices across systems and software in conjunction with the ICT Security Manager.
- Provision of administrative support, such as processing invoices and creating training materials.
- Contribute to the continuous improvement of ICT processes and knowledge base.
- Support ICT service continuity and participate in disaster recovery planning and testing, including conducting and reporting on Cyber Security Exercises.
- Through training and professional development in ITIL, ensure adherence to ITIL principles, including a focus on value, collaboration, and continual improvement.
- Work collaboratively to ensure that all ICT Department projects are delivered in-line with their agreed business case and budget.
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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