At a Glance
- Tasks: Support customer service operations and manage service requests in a dynamic environment.
- Company: Join EQUANS, a global leader in energy services with a collaborative culture.
- Benefits: Enjoy 24 days annual leave, employee discounts, gym membership perks, and more.
- Other info: Be part of a diverse team and access various employee networks.
- Why this job: Kickstart your career with hands-on experience and professional development opportunities.
- Qualifications: Previous office experience and strong communication skills are a plus.
The predicted salary is between 26060 - 31852 £ per year.
Equans is looking for an Apprentice Customer Service Co-ordinator to join our team on our new Home Office contract in Stoke-On-Trent, ST4 4DB. This is a 2 year, full time apprenticeship role working 40 hours per week, Monday to Friday, 8 hours per day between 08:00 and 18:00 with a 30 minute unpaid break. Shifts will alternate weekly either 08:00 to 16:30 or 09:30 to 18:00.
The Apprentice Customer Service Centre (CSC) in Stoke-on-Trent provides helpdesk and business support services to a wide range of facilities management contracts. The Apprentice CSC Co-ordinator is expected to deliver excellent administration skills, including email and telephony. You will respond to, plan and organise the full life cycle of planned and reactive work requests. This will include planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations. You will provide administrative support including telephony and emails where appropriate. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative. The Apprentice Customer Service Centre Co-ordinator will be learning and mastering technical skills, customer service abilities, and operational efficiency.
What will you deliver?
- Helpdesk software managing and tracking service requests.
- Handle calls as well as emails and ensure jobs are logged accurately and provide reassurance to stakeholders both internal and customers.
- Analysing and troubleshooting technical issues related to facilities and equipment.
- Developing a full understanding of building systems, maintenance procedures, and relevant regulations.
What can we offer you?
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app
Who are we looking for?
- Any previous work experience full or part time in office environment
- Previous experience of Microsoft Office applications including Word and Excel
- Strong attention to detail
- Excellent communication and organisation skills
- Post holder must pass and maintain Baseline Personnel Security Standard (BPSS)
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
Apprentice Customer Service Co-ordinator - 2 year FTC employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Co-ordinator - 2 year FTC
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Allscreens Nationwide Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Allscreens Nationwide Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Service Co-ordinator - 2 year FTC
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Allscreens Nationwide Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Allscreens Nationwide Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Allscreens Nationwide Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Allscreens Nationwide Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
