Job Responsibilities
- To provide a high standard of customer care to patients, relatives & visitors
- To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes
- To ensure all inpatient records are updated on SystmOne
- Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system
- To provide support & advice to new members of staff and existing staff on SystmOne
- To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals
- To process and distribute incoming (and outgoing) mail
- To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services
- To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews
- To contribute to the audit cycles for QOF, CQC and Quality Improvement work
- To manage shared care agreements and support with the generation of income
- Carries out clerical duties required by the role
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Senior Customer Care Administrator in Amble employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
