At a Glance
- Tasks: Guide Mortgage Advisers through the onboarding process with friendly support and thorough checks.
- Company: Join a supportive team at MAB, where diversity and inclusion are celebrated.
- Benefits: Enjoy private medical insurance, 25 days leave, flexible hours, and career development opportunities.
- Other info: Hybrid working model with a focus on personal growth and a positive work culture.
- Why this job: Be a key player in ensuring quality and security for our network of advisers.
- Qualifications: Strong relationship-building skills and attention to detail are essential.
The predicted salary is between 27000 - 33000 £ per year.
Hybrid - 3 days at our Derby office, 2 days working from home.
We’re on the lookout for an Onboarding Officer to join our growing Adviser Onboarding team - the friendly detectives who make sure every Mortgage Adviser joining MAB’s network is exactly who they say they are and meets our high standards. You’ll be the helpful guide (and occasional myth‑buster!) for Advisers, firms and lead sources as they move through our application process. From compliance checks to warm conversations and curious investigation, you’ll play a key part in bringing great advisers into our network safely and smoothly.
What you’ll be doing:
- Building great working relationships with business owners, regional managers, and individual applicants
- Running internal and external searches on applicants to ensure everything stacks up
- Assessing applications to minimise risk and keep our network secure
- Answering adviser queries with confidence, clarity and a friendly tone
- Being a positive ambassador for the MAB brand
- Completing thorough reference checks
- Carrying out due diligence activities for all advisers
- Maintaining accurate adviser and business records across internal systems and provider platforms
About You:
You’re naturally curious, love getting things right first time and enjoy speaking with people from all walks of life. You’re calm under pressure, organised by instinct, and always happy to go the extra mile to uncover answers and smooth out bumps in the journey. To be successful in this role, you will have:
- A knack for building positive relationships
- Strong attention to detail
- Tenacity and an inquisitive mindset
- Ability to work to targets and tight deadlines
- A solution-focused approach to challenges
- Confident with the Microsoft Office suite
- Organised, structured and steady under pressure
Please note this is not a Recruitment or HR role, it sits within our Sales division, focusing on adviser onboarding and due diligence rather than talent acquisition. The internal title for this role is 'Onboarding Case Officer'.
Recruitment Process:
1st stage: In-person interview with the Hiring Manager and a member of the team.
What’s In It For You?
- Private Medical Insurance (Vitality)
- 25 days annual leave (increasing to 28 with service) plus your birthday off
- Matched pension contribution (L&G)
- Share save scheme (Equinity)
- Retail discounts
- Free entertainment tickets
- Flexible working hours with hybrid working for Head Office roles (as agreed with your line manager)
- A wide range of Learning & Development offers, from 121 coaching to qualification support, helping you to grow and thrive in your career
- A supportive, inclusive culture with forums you're welcome to join from day 1, using your voice to make MAB an even better place to work
Everyone is Welcome:
At MAB, we value different experiences and perspectives which adds diversity and value to our culture. As an equal opportunities employer, we are committed to creating an environment where everyone feels welcomed, included and heard for who they are. We aspire to have a diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join us. We are committed to reducing barriers in every stage of our recruitment process so everyone feels they can bring their best self when applying for new opportunities at MAB. If you’d like to hear how we can support you by adjusting our process, from application to interview and onboarding, please contact careers@mab.org.uk.
Use of AI:
We recognise that AI tools can be a helpful way to articulate your qualities, skills and experience when applying for roles. It’s important to us, however, that we see the real you throughout the recruitment process. We hire real people, not polished personas! We simply ask that you consider carefully how and where you use AI during your application, so we can hear your own thoughts and meet your authentic self.
Please note we are unable to consider candidates requiring visa sponsorship at this moment in time. We won't be accepting speculative CVs from recruitment agencies, with a full PSL in place.
Adviser Onboarding Officer employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Adviser Onboarding Officer
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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We think you need these skills to ace Adviser Onboarding Officer
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Allscreens Nationwide Ltd. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Allscreens Nationwide Ltd and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Allscreens Nationwide Ltd. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Allscreens Nationwide Ltd's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Allscreens Nationwide Ltd
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Allscreens Nationwide Ltd.
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Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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