At a Glance
- Tasks: Join us as an Administrator/Receptionist, managing patient appointments and enquiries with innovative tech.
- Company: Be part of Modality Partnership, one of the UK's largest GP super practices.
- Benefits: Enjoy 27+ days annual leave, NHS pension, employee discounts, and flexible working options.
- Other info: Join a supportive team that values commitment, accountability, respect, and excellence.
- Why this job: Make a real difference every day while developing valuable digital and administrative skills.
- Qualifications: Adaptability, initiative, and a passion for problem-solving and patient care.
The predicted salary is between 21150 - 25850 £ per year.
Ready to make an impact? Why not consider joining us as an Administrator/Receptionist within East Surrey Division of Modality Partnership! If you want to acquire skills which embrace new technologies, and you want a role where every day matters, we want to hear from you! We are looking for an Administrator/Receptionist to join our teams at Smallfield Surgery (Smallfield) / Townhill Medical Practice (Horley), full time for 37.5 hours per week. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient-facing services, and back-office administration.
Your acquired skills will maximise the use of technology to manage patient appointments and enquiries efficiently, helping ensure our practices run smoothly while delivering an excellent patient experience. If you are a problem-solver who enjoys interacting with people and want to make a real difference every day, this could be the role for you.
- NHS pension scheme
- Minimum 27 days annual leave + 8 bank holidays
- Employee discounts and benefits
- Employee Assistance Programme (EAP)
- Career development and education pathways
- Enhanced family-friendly policies
- Flexible working options
Main duties of the job:
This is a dynamic, patient-facing, back-office, and digitally advanced customer service role that maximises the use of digital tools and automation to enhance patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high-quality patient care.
Key responsibilities include:
- Managing appointments and patient enquiries through the provision of digital patient triage which may be initiated through online, in person, or via telephone requests
- Handling administrative tasks efficiently embracing IT and innovative automation
- Supporting the practice with flexibility, innovation, and problem-solving
- Contributing as a confident and caring member of the team
You will need adaptability, initiative, and the drive to make a difference every day and in return you will be rewarded with meaningful work, genuine job satisfaction, and the fulfilment of seeing the positive impact you make as part of a supportive, values-driven team.
Our 4 practices are part of Modality Partnership, one of the UK’s largest GP super practices with a workforce of more than 1,500 staff. We innovate continuously to improve patient care and staff experience through digital tools and automation. This role offers the opportunity to develop a broad range of digital, front-line, and administrative skills while helping to improve systems and ways of working across the organisation. You’ll work in line with our CARE values—Commitment, Accountability, Respect and Excellence—making a positive impact on both patient and staff experience. We offer access to our benefits scheme, NHS pension, and clear career development pathways. As an Equal Opportunities Employer, we are committed to diversity and fair treatment. If you’re seeking a rewarding role where your contribution matters, we encourage you to apply.
Administrator/Receptionist - East Surrey Division employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
