Administrator and Health Care Support Worker

Administrator and Health Care Support Worker

Clinical Assist colleagues during the sensitive examination and treatment of patients within the department, treating them with respect and always promoting their dignity and comfort.

Chaperone as required with procedures, recognising when patients condition deteriorates and escalating as required.

Work in a caring, professional, and co-operative way with patients, their significant others, and colleagues.

Undertake pregnancy tests and record results as required.

Stock clinical areas and maintain the clinical/administrative environment to a high standard.

Order and receive stock as necessary.

Ensure infection prevention policies are always adhered to.

Respect the confidentiality of information both on and off duty.

To understand the principles of confidentiality, effective verbal and written communication and the recording of appropriate documentation.

Theatre support as required.

Identify and escalate any risk or safeguarding concerns to senior colleagues and actively seek to reduce or eliminate those concerns identified in a positive manner.

To ensure clinical areas are set up, stock is unpacked and rotated.

To support in the cleaning-up / restocking of work areas after use.

To undertake relevant training in medications management and unpack medications to storage facility/Handle medications as appropriate/in line with standard operation procedures.

To include wiping down all surfaces at the end of each shift or session, as the need arises.

Potential contact with bodily fluids.

Handle blood samples in accordance with safe working practices.

Undertake duties in accordance with safe working practices relating to COSHH, wear appropriate PPE.

Maintain effective infection control procedures.

Ensure hazardous waste is disposed of in accordance with Company procedures.

Carry out duties in accordance with Health and Safety policy.

Service Delivery Deliver a consistent, patient-centred, caring, confidential and professional reception and administration service ensuring patient and service needs are met.

Ensure all patient case notes are processed in a consistent and timely fashion in line with monthly invoicing requirements.

Liaise with clinical and medical staff regarding patient and medical queries.

Co-ordinate patient treatment pathway throughout time in the clinic.

Co-ordinate and facilitate the delivery of patient prescriptions and legal documents.

Prepare and complete Patient notes.

Remote Administrator Duties.

Referrals to external providers or NHS Hospitals.

Undertake cashiering duties.

Support patient to right choice.

Undertake any other duties and responsibilities commensurate with the level and responsibilities of the post.

Work in harmony with all other personnel and to communicate in an open and courteous manner with patients and colleagues.

Undertake any training necessary to fulfil duties and responsibilities.

General Responsibilities Employees must not make unauthorised copies or disclose confidential or commercially sensitive company information to unauthorised parties.

To use the email and internet systems responsibly and to exercise a high level of caution when transmitting confidential information.

Observe the highest standards of personal and professional behaviour such that patients, fellow workers and others have confidence in their integrity.

Show respect, sensitivity and courtesy to all those they come into contact with during the course of their work.

Observe all safety rules and follow safe working practices.

Understand and adhere to the requirements of NUPAS policy and procedures.

Ensure full compliance with Information Governance at all times which includes data protection, confidentiality and information security.

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