- 1) Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
- 2) Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- 3) Word Processing / Excel / IPlato / WCCG / GP Links / Child Health/ Registrations / EMIS
- 4) Photocopying, Scanning and safe recording onto patients records
- 5) Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Care Navigation training is provided within first 3 months.
- 6) Promote Self-Care, use of the Common Ailment Scheme, Digital Tools (e.g. NHS Wales App), Practice Website and local wellbeing services
- 7) Stationery Ordering for your own Department via management team.
- 8) Self Help for incidents that arrive for Telephones / Printers / photocopiers etc.
- 9) Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- 10) Enter requests for home visits into the home visits book, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
- 11) Action repeat prescription requests and ensure that they are ready for collection by the patient, in line with Practice protocol with the help of the Prescribing team.
- 12) Take action on clinicians requests for further information/patient contact information etc. (including computerised Practice notes), ensuring completion of all associated paperwork.
- 13) Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
- 14) Enter patient information on to the computer as required.
- 15) Ensure visitors to the practice sign in the visitors book and are looked after at all times.
- 16) Handle appointment bookings and cancellations efficiently
- 17) Work closely with GPs, Nursing Staff including Link Workers
- 18) Must have the ability to work as a team member at all times.
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Administrator Abersychan Group Practice employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
