At a Glance
- Tasks: Lead a dynamic team, manage workflows, and ensure top-notch patient record handling.
- Company: Join the University Hospitals Bristol and Weston NHS Foundation Trust, a leader in healthcare.
- Benefits: Enjoy competitive pay, professional development, and a supportive work environment.
- Other info: Be part of a culture that values quality, accountability, and continuous improvement.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in administration and team management is essential.
The predicted salary is between 37035 - 45265 £ per year.
Team Leadership & Line Management
- Provide direct line management to the Support Administration team
- Allocate and coordinate workloads across Medical Records and Document Management functions
- Monitor team performance against targets, KPIs, and service standards
- Conduct regular 1:1s, supervision, appraisals, and performance reviews
- Support staff development, training, and continuous professional development
- Manage annual leave, sickness absence, and rota planning to ensure adequate cover
- Address performance concerns and undertake informal/formal HR processes where required
- Foster a positive, inclusive, and high-performing team environment
Operational Oversight
- Oversee all administrative workflows ensuring tasks are completed accurately, safely, and within agreed timescales
- Ensure efficient processing of: Patient medical records (electronic and paper), Document scanning, coding, and workflow management
- Ensure administrative systems and processes are consistently maintained and optimised
- Identify bottlenecks and implement improvements to enhance efficiency and reduce backlogs
- Ensure continuity of service across all administrative functions
Patient Records & Information Management
- Ensure compliance with GDPR, Information Governance, and NHS records management standards
- Monitor accuracy and quality of clinical coding and record summarising
- Oversee processing of subject access requests and medical report requests
- Ensure secure handling, storage and transfer of patient data
- Promote best practice in records management across the administrative team
Non-Clinical Safeguarding Procedures
- Ensure administrative processes support effective safeguarding practices in line with organisational policies
- Oversee the safe handling, coding, and escalation of safeguarding information within patient records
- Ensure staff are trained in and adhere to safeguarding administrative processes
- Support accurate and timely documentation of safeguarding concerns
- Work collaboratively with clinical and safeguarding leads to ensure robust information management
Quality, Compliance & Governance
- Ensure all admin processes meet Practice policies, NHS standards and CQC requirements
- Monitor incidents, errors and near misses and support learning outcomes
- Participate in audits and quality improvement initiatives
- Ensure standard operating procedures (SOPs) are maintained and updated
- Promote a culture of accountability, quality, and continuous improvement
Administrative Supervisor - BMC employer: Allscreens Nationwide Ltd
The Royal Free London NHS Foundation Trust is an exceptional employer, offering a dynamic work environment where patient care and safety are paramount. With a commitment to employee growth through flexible hours, generous benefits, and advanced training opportunities, staff can thrive in their careers while making a meaningful impact on the lives of over 1.6 million patients. Join us in a forward-thinking organisation that values teamwork and innovation in the heart of London.
We think you need these skills to ace Administrative Supervisor - BMC
Team Leadership
Line Management
Workload Coordination
Performance Monitoring
Staff Development
Training Management
HR Processes
