* Administrative Officer

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports. Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain.

Immigration Enforcement’s Foreign National Offender Returns Command (FNORC) has overarching responsibility for the removal of Foreign National Offenders (FNOs). FNORC works in close partnership with the Ministry of Justice (MoJ) and His Majesty’s Prison and Probation Service (HMPPS). Immigration Prison Teams (IPT) is the operational arm of Foreign National Offenders Removals Command (FNORC) and comprises of 14 teams based nationwide. This includes embedded teams in prisons and mobile teams nationwide.

You will be working in the operational arm of the Home Office's Foreign National Offender Returns Command, Immigration Prison Team. This is a challenging and rewarding role with opportunities for career progression. It plays an important part in supporting the removal of eligible Foreign National Offenders or the structured reintegration of those for whom deportation is not appropriate.

The Administrative Officer role within the Immigration Prisons Team offers the opportunity to work in a fast-paced and unique operational environment. You will provide administrative support to operational officers by ensuring urgent cases are identified and that the necessary paperwork is available from caseworking colleagues for service. This may involve managing potentially difficult and challenging situations with confidence and professionalism.

The role includes maintaining and updating a range of internal spreadsheets and SharePoint records to support the production of management information for senior managers. You should be confident using Excel and SharePoint to manage data accurately and efficiently. Working in a pressurised operational environment, you will need to be adaptable, organised and responsive to changing priorities.

You will monitor shared inboxes and telephone calls, ensuring important issues are escalated to Immigration Officers or Chief Immigration Officers when required. You will also engage with a range of internal and external stakeholders, building effective working relationships to support the delivery of key performance indicators. The role requires a professional approach to service delivery, balancing competing priorities and business needs across multiple deliverables.

This role is based at HMP Wormwood Scrubs. You may be required to undertake the same or a similar role within a different team or teams, where possible at your base location or within reasonable travel distance, depending on business priorities. With appropriate training and support, this will provide opportunities to broaden your experience and skill set.

Key responsibilities

• Respond to enquiries received by email, letter and telephone, referring matters to an Immigration Officer (IO) or Chief Immigration Officer (CIO) where appropriate.
• Create induction sheets from reception lists to ensure all new receptions are inducted.
• Maintain and update Excel spreadsheets, ensuring data is accurate, complete and up to date at all times.
• Support Immigration Officers by providing the information and documentation required to deliver immigration surgeries and serve paperwork effectively.
• Conduct DVA checks for potential British nationals and provide details of potential matches for Immigration Officers to review.
• Monitor and book asylum and screening interviews in line with policy requirements.
• Assist with the management of administrative processes to support the efficient running of the team.
• Prioritise and organise workload effectively to meet deadlines in a fast-paced operational environment.

Working pattern: Due to the business requirements of this role, it is only available on a full-time basis. Due to the operational nature of the role, you will be required to work on-site at the prison on a full-time basis.

Training: You will be required to complete and pass specialist training - Public and Personal Safety Training (PPST) Level 2. You will receive full training and support to do the job. Training takes place initially in the classroom and then continues on the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support.

Travel: Occasional travel to other prisons and sites across the region will be required.

Proud member of the Disability Confident employer scheme.