Administrative Assistant | University College London Hospitals NHS Foundation Trust

We are looking for an organised, compassionate Administrative Assistant to join our Andrology team within Urology at UCLH Westmoreland Street. In this role you will often be the first point of contact for our patients, providing efficient, courteous administrative support that helps our multidisciplinary clinical team deliver a first-class, patient-centred service.

This is a great opportunity to build a career in NHS administration within a supportive, specialist surgical service at one of London's leading teaching hospitals. You will manage patient communications across the phone, email and Mycare, book, cancel and reschedule outpatient appointments, and monitor waiting list, cancellation and Did Not Attend work queues to support timely access to care. You will register new patients, process referrals and maintain accurate records on the Electronic Health Record system.

You will also take day-to-day responsibility for our nurse-led clinics and specialist equipment, working closely with consultants, registrars and clinical nurse specialists to deliver a seamless, patient-centred administrative service.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application.

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