At a Glance
- Tasks: Support teams with admin tasks, keep records accurate, and provide customer support.
- Company: Join a supportive team at Brook Street in vibrant Bristol.
- Benefits: Competitive pay, hybrid working after training, and career development opportunities.
- Other info: Guaranteed interview for veterans and military spouses; great for building your career.
- Why this job: Make a difference by helping others and keeping things organised in a dynamic environment.
- Qualifications: Strong communication skills, attention to detail, and a customer-first mindset.
The predicted salary is between 13.47 - 13.47 £ per hour.
Location: Bristol (Horizon House, Deanery Road, BS1 5AH)
Pay rate: £13.47 per hour
Working pattern: 37 hours, Mon-Fri 6 weeks full office attendance, then hybrid with at least 60% office attendance
Training: initially 6 weeks (no holidays during the first 6 weeks due to training)
Assignment: until 04/12/26, with possibility of extension
Clearance: Basic DBS required - provided by Brook Street for successful candidate
Are you at your best when you can bring order to busy days, keep records accurate, and make sure people feel properly supported? Our Client is hiring an Admin Officer (AO) in Bristol to provide day-to-day administrative and customer support, working closely with teams across Great Britain and helping deliver against set timeframes and performance targets.
What you'll be doing:
- Work collaboratively with remote teams to support the delivery of core business activities, in line with agreed timescales and targets
- Keep records accurate and up to date, including data inputting using relevant IT systems
- Take responsibility for a set of administrative procedures, ensuring actions are completed within the required timescales
- Provide office and business support to your immediate team (and wider team when needed), including meeting organisation and notetaking, training course organisation, mailbox monitoring
- Answer telephone queries and follow up enquiries that need further attention
- Accurately note call details on customer records, update databases, and produce paperwork as part of the process
- Identify issues that may affect delivery and escalate appropriately to your Line Manager
- Stay flexible and adapt to changing office needs, taking on additional tasks when required
- Support and guide others on procedures (internally and externally)
- Liaise with stakeholders, delivery partners, and customers to understand needs such as arranging tests with farmers and local veterinary practices
- Respond to requests from the public for information and provide accurate, timely guidance
- Update information held on systems to ensure customer data is accurate
- Manage customer expectations with empathy and clarity
What you'll bring:
- Confidence on the phone - comfortable talking to different people quickly and clearly, in a friendly and professional way
- Strong organisation, with the ability to manage your own time and workload effectively
- Accuracy and attention to detail when recording information, updating systems, and producing paperwork
- A customer-first mindset with a genuine commitment to excellent service
- The ability to understand procedures, follow them consistently, and contribute to improvements
- Willingness to stay adaptable and bring energy and commitment to the role
- Competence using a computer and main software packages
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Admin Officer employer: Allscreens Nationwide Ltd
Allscreens Nationwide is an exceptional employer, offering a supportive team culture where employees are valued and encouraged to thrive. With access to state-of-the-art training facilities and opportunities for career progression, our Automotive Glazing Technicians in Birmingham can expect not only competitive bonuses but also the chance to work with the latest technology in the industry. Join us and be part of a company that prioritises both employee well-being and customer satisfaction.
