At a Glance
- Tasks: Lead a team to deliver excellent customer service and manage day-to-day operations.
- Company: Join HM Courts & Tribunals Service, making a real difference in people's lives.
- Benefits: Part-time role with flexible hours, leadership development, and a chance to impact justice.
- Other info: Opportunity for personal growth and career advancement in a supportive environment.
- Why this job: Be at the heart of justice delivery and inspire your team to excel.
- Qualifications: Strong people management skills and effective communication abilities required.
The predicted salary is between 23400 - 28600 £ per year.
Please note that this role is being recruited on a job-share basis and is a part-time position. The successful candidate will be required to work two full days per week, on Tuesdays and Thursdays from 8:30am to 5:00pm.
Proud to serve. Proud to keep justice going. Our Delivery Managers play a critical role helping deliver justice. They are responsible for management of day-to-day operations within their area. Driven by commitment to provide excellent customer service through their team, they recognise that employee engagement, morale and motivation is key to delivering a highly effective performance. If you’re customer focussed and intent on delivering excellent service, then this is an exciting leadership role.
About us HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales as well as the reserved unified tribunals across the United Kingdom. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About your role The role of a manager is at the heart of HMCTS operations, shaped by the Civil Service Line Management Standards. It’s rewarding, challenging, and essential to our success. We’re looking for managers who can lead their teams to deliver high performance, manage attendance effectively, and champion reward and recognition. You will be responsible for the smooth running Bristol Crown Court BS1 1DA, leading your team and supporting your Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer‑focused service. You will be responsible for ensuring the safe and secure operation of the sites. You’re familiar with work environments that are process and compliance driven. You give guidance and direction to your team, to support delivery of the overall business plan. You will make sure that performance outcomes are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to problems. You can develop effective relationships with all key stakeholders, which will include the judiciary.
Essential knowledge, skills and experience:
- People management skills to successfully lead your team, with the coaching aptitude to support and empower your people.
- Management skills; ability to plan, set realistic performance measures, delegate and review progress to improve performance and manage risks.
- Able to build and maintain effective relationships with key internal and external stakeholders at all levels.
- Effective communication skills including delivering and leading on key messages, ensuring that they are understood and implemented consistently.
- Ability to analyse data, identify trends and workflow requirements to make informed decisions that contribute to local and national priorities and improving service delivery.
Lead criterion at application stage: Statement of Suitability. An initial sift based on the statement of suitability may be held if a large number of applications are received. Our HMCTS Leadership Development offer is designed to strengthen your leadership skills, with practical tools and learning that fit around your role. From bite‑sized learning and interactive workshops to deeper insights through our Accountability & Decision‑Making framework, we’ll equip you to lead with impact, inspire and drive performance across the organisation.
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