At a Glance
- Tasks: Support the daily operations of a busy prison, ensuring security and safety.
- Company: Join HMP The Mount, a vital part of the justice system.
- Benefits: Enjoy 25 days annual leave, a generous pension, and retail discounts.
- Other info: Flexible shifts with opportunities for career progression.
- Why this job: Make a difference in a unique environment while gaining valuable experience.
- Qualifications: Strong communication skills and a commitment to safety are essential.
The predicted salary is between 24000 - 28000 £ per year.
Operational Support Grade – HMP The Mount (Prison Support Role)
As an Operational Support Grade, you will look after the day‑to‑day running of a busy prison, working in a close‑knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV.
You will work shifts and nights to keep things running.
Benefits
- Annual leave: 25 days on appointment, increasing to 30 days after 10 years of service (pro‑rata basis)
- 9 days bank, public and privilege holidays
- Paid Level 2 apprenticeship in customer service
- Generous Civil Service pension scheme
- Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme
The salary figures quoted are for a 37‑hour working week inclusive of a 20% unsocial hours allowance which is included in the salary to reflect the requirement to work nights, evenings and weekends.
Hours
You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and bank/public holidays (these days are added to your holiday allowance) on a rolling shift pattern.
The frequency of night shifts will vary for each establishment and can be discussed at interview.
Responsibilities
- Gate/portal duties – ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room – operate the establishment radio system and monitor CCTV, ensuring all suspicious activities are reported.
- Visits – book visits; identify and process visitors on their arrival, escort them if required.
- Censors/correspondence – monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night duties – ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception – assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x‑ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
- Prisoner supervision – supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free‑flow movement.
- Food delivery – food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving duties – transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone calls – monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and protocol – understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
- Interview and Assessment
There is one interview stage for this vacancy. At interview we will assess you against the following success profile behaviours:
- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions
- Caring
The candidate must be able to fulfill all spoken aspects of the role with confidence in English, or when specified in Wales, Welsh.
- Closing Date
- #J-18808-Ljbffr
19662 - Operational Support Grade - HMP The Mount (Prison Support Role) employer: Allscreens Nationwide Ltd
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StudySmarter Expert Advice🤫
We think this is how you could land 19662 - Operational Support Grade - HMP The Mount (Prison Support Role)
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We think you need these skills to ace 19662 - Operational Support Grade - HMP The Mount (Prison Support Role)
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
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How to prepare for a job interview at Allscreens Nationwide Ltd
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✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
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