Information Services Group / User Services Directorate / IT Services Team
Full time: 35 hours per week (working pattern is Monday – Friday - 09:00-17:00)
Fixed term: 12 months
Use your knowledge to drive change. Be part of something bigger.
Here at the University of Edinburgh you can continue to make a difference in everything around you.
Take on new challenges, grow your career, be recognised for your contributions, and benefit from our commitment to your wellbeing.
Be part of something bigger — where your work has real impact and your development matters. There are so many reasons to take your next step with us.
The University of Edinburgh is a world-class organisation. We are a large University covering a wide range of activities. In Professional Services, we support the University’s research and teaching, offering many career and role specialisms.
People have always been at the heart of our work. Our people are at the centre of the University community and everything we do. We value colleagues with drive, determination and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful flexibility that works for you.
The Opportunity:
We’re looking for a Knowledge Manager to join our IT Services team who operate within the User Services Directorate as part of Operational Services. This is an exciting role central to the ongoing development of our Knowledge Management strategy for IT, Library and eLearning Services at the University of Edinburgh.
Part of a small team you will be responsible for the development, implementation and continual improvement of our Knowledge Management processes and Self-Service tools including our AskEdHelp Service, a chatbot designed inhouse to deliver Self Service support to our students. You will also work with other Subject Matter Experts to deliver advice and support for IT Service Management activities.
This is a great opportunity to be involved in shaping the next generation of support services at the University of Edinburgh by defining our Knowledge Management strategy and collaborating with colleagues to deliver cutting edge solutions enabling our users to get help in the way they want, when they want.
The post holder will define the Knowledge Management strategy and lead the content design and development of services. They will create guidelines for what information is captured and by who, and they will monitor the process to ensure it is working effectively. The post holder will provide analytical insights, identify trends and use this information to drive service improvement.
They will be responsible for the Knowledge Management toolset and ensure it meets the strategic aims of the University. They will recommend and assist in the development of new knowledge tools that enhance the user experience including our chatbots and knowledgebase content management.
A career with us has a range of other benefits that can be tailored to your lifestyle:
Opportunities to develop new skills and broaden your experience
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14651 - Knowledge Manager employer: Allscreens Nationwide Ltd
Allscreens Nationwide Ltd is an exceptional employer, offering a supportive and inclusive work culture that prioritises the wellbeing of both employees and the individuals they serve. With a strong focus on professional development, team leaders are encouraged to grow their skills in a dynamic environment while making a meaningful impact in the lives of adults with learning disabilities. Located in Leicester, the company provides a unique opportunity to be part of a dedicated team committed to delivering high-quality, person-centred care.
