At a Glance
- Tasks: Join our Operations Team to support scheduling, client enquiries, and efficient operations.
- Company: Allsaved Ltd, a leader in fire protection and electrical safety services.
- Benefits: Annual performance bonus, pension, overtime opportunities, and more.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference in client satisfaction.
- Qualifications: GCSEs in Maths and English preferred; strong IT skills essential.
The predicted salary is between 30000 - 40000 £ per year.
Your mission is to join our growing Operations Team to facilitate job scheduling, field engineer support, quote creation and help us operate efficiently to achieve our annual business goals.
The responsibilities of this role may evolve to meet the needs of Allsaved Ltd and its clients, with key accountabilities including:
- Client & Colleague Support
- Act as the first point of contact for key clients and colleagues, managing enquiries relating to jobs, quotes, and invoices.
- Provide day‑to‑day support to engineers and risk assessors as required to enable prompt and effective execution of their work.
- Assist colleagues and managers to promote efficient operations and client satisfaction.
- Build and maintain effective relationships with clients, colleagues, and external partners through communication, collaboration, and training.
- Operational Duties
- Scheduling of pre‑planned maintenance and remedial jobs according to engineer skills and locations.
- Advising customers of booking dates and confirming visits.
- Ensuring visits are as profitable as possible by proactively identifying.
- Liaising with contractors and suppliers, providing work and purchase orders.
- Occasional ordering and processing of stock.
- Creating quotations.
- Data cleansing.
- Checking and issuing of jobcards to customers.
- Generate invoices for completed work.
- Standards & Compliance
- Represent Allsaved’s brand through high personal and professional standards.
- Plan work and return jobcards within agreed timeframes and to required quality standards.
- Stay informed of organisational policies and codes of conduct.
- Ensure adherence to Quality, Environmental Health and Safety standards, including PPE, accident reporting, and internal safety protocols.
- Promote equality and diversity, showing respect to all clients and colleagues.
Person Specification
- Knowledge & Expertise
- In-depth knowledge of organisational systems, procedures, and policies in a relevant area (essential).
- Proficiency in IT and management systems, including handheld devices, for accurate data entry (essential).
- Aware of the Fire Safety Industry’s standards and responsibilities (desirable).
- Qualifications
- GCSE or equivalent in Maths and English (desirable).
- Full UK driving licence (desirable).
- Experience
- Background in a related field, with experience working with external partners in a client‑focused environment.
- Skills
- Ability to organise and prioritise tasks efficiently.
- Strong organisational and planning skills.
- Work effectively both alone and as part of a team, assisting colleagues and management.
- Strong communication and interpersonal skills for effective interaction with clients and team members.
- Proficient in Microsoft Office, Google Drive and other relevant software for data and word processing.
- High‑level literacy and numeracy, with clear presentation of information in verbal, written, or electronic formats.
Salary/ Benefits
Annual performance bonus scheme, pension, overtime availability. Other benefits available.
Why us?
Allsaved Ltd has a clear set of expectations for all employees which describe those essential working practices that must be met. Employee performance and development needs will be assessed by line managers during regular appraisal meetings. Successful candidates will be guided in our values and employee expectations as part of the induction process and learn how to apply both in their role.
About Us
Welcome to Allsaved Ltd. We have extensive specialist knowledge and experience, which includes protecting electricity substations, power stations, wind farms, solar farms, utility infrastructure and energy network equipment. We work across many industries and buildings from schools and offices to factories and domestic properties. We’ve evolved our services to encompass three symbiotic strands – fire protection, electrical safety services and fire risk assessment technology. We supply, install and service a broad range of equipment, including fire alarms, emergency lighting, fire extinguishers and fire suppression systems.
Operations Administrator in Norwich employer: Allsaved Ltd.
Allsaved Ltd is an exceptional employer that prioritises employee growth and satisfaction within a dynamic Operations Team. With a strong focus on collaboration, professional development, and a supportive work culture, employees benefit from regular appraisals, performance bonuses, and opportunities to engage with diverse industries. Located in a vibrant area, Allsaved Ltd offers a meaningful career path where your contributions directly impact client satisfaction and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Administrator in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for an Operations Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Allsaved Ltd and understanding their operations. Familiarise yourself with their services and values so you can show how you fit into their mission during the interview. We love seeing candidates who are genuinely interested!
✨Tip Number 3
Practice your communication skills! As an Operations Administrator, you'll be the first point of contact for clients and colleagues. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're serious about joining our team at Allsaved Ltd. Let's get you on board!
We think you need these skills to ace Operations Administrator in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Administrator role. Highlight your relevant experience in client support, scheduling, and operational duties to show us you’re the perfect fit!
Show Off Your Skills:We want to see your strong organisational and communication skills shine through. Use specific examples from your past experiences to demonstrate how you've effectively managed tasks and supported teams.
Be Professional Yet Approachable:While we love a friendly vibe, remember to maintain professionalism in your written application. Use clear language and structure your application well to make it easy for us to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Allsaved Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Allsaved Ltd's operations and services. Familiarise yourself with their approach to client support, job scheduling, and compliance standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As an Operations Administrator, you'll be the first point of contact for clients and colleagues. Prepare examples of how you've effectively communicated in past roles, whether it’s resolving issues or coordinating with team members. Highlight your interpersonal skills during the interview to demonstrate your fit for the position.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to share a specific instance where your planning led to successful outcomes, especially in a client-focused environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
